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Root password not working

Discussion in 'Security' started by MongolEmail, Jun 22, 2014.

  1. MongolEmail

    MongolEmail Member

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    Hello,

    Today my root password was not working (it was saved in password manager). So i tried to reset it through SolusVM CP and reset it. But SSH and WHM doesn't recognize my password as it says "Login incorrect". What happened?

    my servers are on CentOS 6.5 and WHM/cPanel.
    Thanks
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You'll need to contact your Hosting Provider about this, no one here can help with your passwords, sorry.
     
  3. quizknows

    quizknows Well-Known Member

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    Probably a cPhulk lockout.
     
  4. SS-Maddy

    SS-Maddy Well-Known Member

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    make sure no extra spaces are added to the password string when you enter. The other possibility is cpHulk as mentioned by quizknows . If nothing works contact your host and get it reset
     
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