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SOLVED Root password reverts back after server reboot

Discussion in 'Security' started by rappie, Jan 8, 2018.

  1. rappie

    rappie Member

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    I've just setup a new VPS with WHM/cPanel and changed the initial Root password trough WHM (Server Configuration > Change Root Password). I noticed that when ever I reboot the VPS trough WHM (System Reboot > Graceful Server Reboot) the new Root password is reverted back to the initial password.

    Is this suppose to happen?

    I am running version 68.0.23.
     
    #1 rappie, Jan 8, 2018
  2. cPanelMichael

    cPanelMichael Administrator Staff Member

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    Hello,

    Is this a VPS? If so, it's likely related to the virtualization software your VPS provider is using. It may require you to update the root password in your VPS management interface like what's referenced on this thread:

    Root password change in WHM has no effect in cmd-line login

    I encourage you to contact your provider to determine if any special steps are required to change the root password.

    Thank you.
     
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    #2 cPanelMichael, Jan 8, 2018
  3. rappie

    rappie Member

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    Turns out my provider added a boot script to their VPS image that contained an error. Which caused the root password to
    revert back after a server reboot.

    Thank you for your help Micheal.
     
    #3 rappie, Jan 9, 2018
  4. cPanelMichael

    cPanelMichael Administrator Staff Member

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    I'm glad to see the issue is now solved. Thank you for sharing the outcome.
     
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    #4 cPanelMichael, Jan 9, 2018
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