Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SOLVED Root password reverts back after server reboot

Discussion in 'Security' started by rappie, Jan 8, 2018.

  1. rappie

    rappie Member

    Joined:
    Oct 4, 2008
    Messages:
    16
    Likes Received:
    2
    Trophy Points:
    53
    Location:
    Amsterdam
    I've just setup a new VPS with WHM/cPanel and changed the initial Root password trough WHM (Server Configuration > Change Root Password). I noticed that when ever I reboot the VPS trough WHM (System Reboot > Graceful Server Reboot) the new Root password is reverted back to the initial password.

    Is this suppose to happen?

    I am running version 68.0.23.
     
    #1 rappie, Jan 8, 2018
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,344
    Likes Received:
    1,852
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Is this a VPS? If so, it's likely related to the virtualization software your VPS provider is using. It may require you to update the root password in your VPS management interface like what's referenced on this thread:

    Root password change in WHM has no effect in cmd-line login

    I encourage you to contact your provider to determine if any special steps are required to change the root password.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jan 8, 2018
  3. rappie

    rappie Member

    Joined:
    Oct 4, 2008
    Messages:
    16
    Likes Received:
    2
    Trophy Points:
    53
    Location:
    Amsterdam
    Turns out my provider added a boot script to their VPS image that contained an error. Which caused the root password to
    revert back after a server reboot.

    Thank you for your help Micheal.
     
    #3 rappie, Jan 9, 2018
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,344
    Likes Received:
    1,852
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    I'm glad to see the issue is now solved. Thank you for sharing the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Jan 9, 2018
(You must log in or sign up to post here.)
Loading...
Similar Threads - Root password reverts
  1. geokat

    Problem after mysql root password change

    geokat, May 17, 2018, in forum: Database Discussion
    Replies:
    5
    Views:
    368
    cPanelLauren
    Jul 16, 2018
  2. thinkdolphin

    Change Root Password

    thinkdolphin, Mar 16, 2018, in forum: General Discussion
    Replies:
    6
    Views:
    248
    cPanelMichael
    Mar 16, 2018
  3. jnasser

    Recover WHM root password?

    jnasser, Feb 22, 2018, in forum: General Discussion
    Replies:
    2
    Views:
    400
    cPanelMichael
    Feb 23, 2018
  4. Rafcio

    Logging into any reseller account using root's password

    Rafcio, Dec 8, 2017, in forum: Security
    Replies:
    5
    Views:
    395
    Infopro
    Dec 8, 2017
  5. huseyinergen

    Root Password Problem After Trial Installation

    huseyinergen, Nov 14, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    274
    cPanelMichael
    Nov 14, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice