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Root SSH Not Working

Discussion in 'General Discussion' started by burd, Sep 28, 2012.

  1. burd

    burd Registered

    Feb 10, 2012
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    Root Administrator
    I'm trying to login to SSH using Root User and Root password and can't. Is there anything I can do to get it working?
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Oct 2, 2010
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    Have you tried contacting your hosting provider or datacenter about the issue? Logging into SSH itself is outside the control panel, since that's part of the operating system itself. We cannot easily troubleshoot such issues.

    You may simply need to have your hosting provider reset your root password or confirm the user you should be logging into the machine using. Some providers require wheel user login prior to going to root.
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