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Root WHM access disallowed after User WHM access from Cpanel

Discussion in 'General Discussion' started by ayonilari, Jul 25, 2017.

  1. ayonilari

    ayonilari Registered

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    I created new cpanel with reseller attributes, and after accessing the WHM from the cpanel I could no longer have root access to WHM. I get Invalid Login whenever I tried using root and password to access WHM. Can I get help in fixing this?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you confirm that you are accessing Web Host Manager with the correct URL (e.g. domain.tld/whm or domain.tld:2087)?

    Thank you.
     
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  3. ayonilari

    ayonilari Registered

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    Yes- domain.tld:2087
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Are you able to access this system via SSH as "root"? If so, review /usr/local/cpanel/logs/login_log to see what the specific output is when you attempt to login to WHM as the root user. It's possible the account is locked out by cPhulk.

    Thank you.
     
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  5. ayonilari

    ayonilari Registered

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    It gives Authentication Failed when trying to access via SSH as root. I had cPhulk disabled.

    Thank you
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    It's possible you are using the wrong root password, or the root password was changed on the system. I recommend checking with your provider to determine the best approach to resetting the root password if you are unable to access the server as root via SSH or WHM.

    Thank you.
     
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  7. ayonilari

    ayonilari Registered

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    Thanks. I will do as you advised.
     
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