Root WHM access disallowed after User WHM access from Cpanel

ayonilari

Registered
Jul 25, 2017
4
0
1
SOUTH AFRICA
cPanel Access Level
Reseller Owner
I created new cpanel with reseller attributes, and after accessing the WHM from the cpanel I could no longer have root access to WHM. I get Invalid Login whenever I tried using root and password to access WHM. Can I get help in fixing this?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello,

Can you confirm that you are accessing Web Host Manager with the correct URL (e.g. domain.tld/whm or domain.tld:2087)?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello,

Are you able to access this system via SSH as "root"? If so, review /usr/local/cpanel/logs/login_log to see what the specific output is when you attempt to login to WHM as the root user. It's possible the account is locked out by cPhulk.

Thank you.
 

ayonilari

Registered
Jul 25, 2017
4
0
1
SOUTH AFRICA
cPanel Access Level
Reseller Owner
Hello,

Are you able to access this system via SSH as "root"? If so, review /usr/local/cpanel/logs/login_log to see what the specific output is when you attempt to login to WHM as the root user. It's possible the account is locked out by cPhulk.

Thank you.

It gives Authentication Failed when trying to access via SSH as root. I had cPhulk disabled.

Thank you
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello,

It's possible you are using the wrong root password, or the root password was changed on the system. I recommend checking with your provider to determine the best approach to resetting the root password if you are unable to access the server as root via SSH or WHM.

Thank you.