round Cube not saving all sent messages

JIKOmetrix

Well-Known Member
Apr 3, 2007
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51
178
Hello,

I have a user that uses round cube. Most of the time when they use round cube to reply to messages the sent message is copied in to the Sent folder. However, some times round cube will send the message, but not save in sent. And the user can repeat with same message they are reply to.

I'm not sure where to start looking. Any suggestions?
 
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cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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Sure - that would be the main cPanel log here:

Code:
/usr/local/cpanel/logs/error_log
It's possible there could be odd entries in the mail activity log if the transaction failed for some reason, and those would be here:

Code:
/var/log/maillog
Hopefully one of those areas will give you a clue or point you in the right direction.
 

JIKOmetrix

Well-Known Member
Apr 3, 2007
255
51
178
Hello,

Thanks nope, not seeing anything odd around the times the issue visible.

Maybe the cpanel update restarted some processes that corrected the issue.
 
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