Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Roundcube and Horde are running very slow

Discussion in 'E-mail Discussion' started by 34ever, Mar 28, 2019.

  1. 34ever

    34ever Member

    Joined:
    Dec 14, 2018
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Slovenia
    cPanel Access Level:
    Root Administrator
    Hi,

    CENTOS 7.6 v78.0.18, MariaDB 10.2., cPanel & WHM Version 78

    CPU: ten cores
    Intel® Xeon® E5-2620v3
    60 GB RAM

    -----------------------
    I have severe problems with ROUNDCUBE and HORDE on my VPS server, which are responding very slowly. Every Cpanel account and every user on my server experiences slow loads let it be reading email via webmail, composing email or anything else related to it.

    I asked my VPS provider several times, what can be the cause for this and they found nothing. Everything else on the server works as it should and all is running smoothly. Except ROUNDCUBE and HORDE webmail use.

    Can you help me with this?

    Thank you
     
  2. notobsd

    notobsd Registered

    Joined:
    Mar 28, 2019
    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    Austin
    cPanel Access Level:
    Root Administrator
    Hello,

    We're experiencing the same issue. Everything works fine, EXCEPT roundcube and horde.

    Roundcube is on SQL-lite so it's not MySQL, and it seems to be related to PHP as access via IMAP / POP using an e-mail client is speedy.

    Would like to have a resolution on this soon!
     
  3. sparek-3

    sparek-3 Well-Known Member

    Joined:
    Aug 10, 2002
    Messages:
    1,923
    Likes Received:
    177
    Trophy Points:
    343
    cPanel Access Level:
    Root Administrator
    How much email is in the email accounts in question?

    What drive setup do you have?

    With 60GB of RAM, I would hope that you have SSD or NVMe drives.
     
  4. 34ever

    34ever Member

    Joined:
    Dec 14, 2018
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Slovenia
    cPanel Access Level:
    Root Administrator
    I have 100% SSD

    Email accounts: around 40 with 10 cpanel accounts/users on my VPS.

    It is a completely fresh install and completely new VPS. My old VPS which has exactly the same configuration (at the same VPS provider) has no issues at all.

    Suggestions are much appreciated
     
  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    6,466
    Likes Received:
    505
    Trophy Points:
    263
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hello @34ever

    Can you tell me if the issue persists if you go to WHM>>Service Configuration>>Service Manager -> Disable PHP-FPM for cPanel daemons (if it's enabled)

    Can you also tell me if anything is noted in the cPanel error logs which can be found here:

    Code:
    /usr/local/cpanel/logs/error_log
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    notobsd likes this.
  6. notobsd

    notobsd Registered

    Joined:
    Mar 28, 2019
    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    Austin
    cPanel Access Level:
    Root Administrator
    Hello,

    So the feature was actually disabled, and enabling it decreased the load time substantially.

    Thanks for the suggestion!
     
    cPanelLauren likes this.
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice