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Roundcube completely missing. How to re-install

Discussion in 'General Discussion' started by kenrbnsn, Jan 11, 2013.

  1. kenrbnsn

    kenrbnsn Active Member

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    On my system, CENTOS 6.2 x86_64 virtuozzo – WHM 11.34.1, roundcube is completely missing.

    Code:
    # ls -l /usr/local/cpanel/base/3rdparty/roundcube
    /bin/ls: cannot access /usr/local/cpanel/base/3rdparty/roundcube: No such file or directory
    
    How do I get it back?

    Code:
    update-roundcube --force
    
    doesn't work, since it's not there to be updated.

    I don't see a RPM for it either. There must be some way to get this application back.

    Ken Robinson
     
  2. MilesWeb

    MilesWeb Well-Known Member
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    Hi Ken.. An other alternative is, login to WHM as root and acces Server Configuration » Tweak Settings. Find for the option "Enable RoundCube webmail". Try setting it to Off and On. See if that works.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Yes, it's likely Roundcube is not enabled. Please ensure it's "ON" under the "Mail" tab in:

    "WHM Home » Server Configuration » Tweak Settings"

    Thank you.
     
  4. kenrbnsn

    kenrbnsn Active Member

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    Roundcube is enabled. I already tried to disable it & re-enable it -- didn't work.

    Ken
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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  6. kenrbnsn

    kenrbnsn Active Member

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    Here are the results of doing /usr/local/cpanel/bin/update-roundcube --force

    Code:
    # /usr/local/cpanel/bin/update-roundcube --force
    Roundcube update from 0.8.4.cp1 to 0.8.4.cp1 in progress.
    Roundcube will be locked out during this process.
    Updating RoundCube (using cPanel version)
    info [update-roundcube] Applied patch '0001-Apply-default-values-for-cPanel-webmail-environment.patch'
    patching file config/db.inc.php.dist
    patching file config/main.inc.php.dist
    patching file index.php
    patching file program/include/rcube_imap.php
    patching file program/include/rcube_imap_generic.php
    warn [update-roundcube] Error applying patch '0001-cPanel-defaults.patch'
    patching file config/db.inc.php.dist
    Reversed (or previously applied) patch detected!  Assume -R? [n]
    Apply anyway? [n]
    Skipping patch.
    1 out of 1 hunk ignored -- saving rejects to file config/db.inc.php.dist.rej
    patching file config/main.inc.php.dist
    Reversed (or previously applied) patch detected!  Assume -R? [n]
    Apply anyway? [n]
    Skipping patch.
    9 out of 9 hunks ignored -- saving rejects to file config/main.inc.php.dist.rej
    patching file index.php
    Reversed (or previously applied) patch detected!  Assume -R? [n]
    Apply anyway? [n]
    Skipping patch.
    1 out of 1 hunk ignored -- saving rejects to file index.php.rej
    patching file program/include/rcube_imap.php
    Reversed (or previously applied) patch detected!  Assume -R? [n]
    Apply anyway? [n]
    Skipping patch.
    1 out of 1 hunk ignored -- saving rejects to file program/include/rcube_imap.php.rej
    patching file program/include/rcube_imap_generic.php
    Reversed (or previously applied) patch detected!  Assume -R? [n]
    Apply anyway? [n]
    Skipping patch.
    2 out of 2 hunks ignored -- saving rejects to file program/include/rcube_imap_generic.php.rej
    FAIL - cPanel patch for Roundcube did not apply cleanly.
    Archiving current Roundcube data to /var/cpanel/roundcube/roundcube.backup.sql.1358259308
    Roundcube DB successfully archived
    -rw------- 1 root root 18461 Jan 15 09:15 /var/cpanel/roundcube/roundcube.backup.sql.1358259308
    Cleaning old Roundcube data archives
    Removing old backup: roundcube.backup.sql.1338874648
    Schema update to 0.8.4 was successful
    chown: cannot access `/usr/local/cpanel/src/3rdparty/gpl/roundcube/config/main.inc.php': No such file or directory
    chown: cannot access `/usr/local/cpanel/src/3rdparty/gpl/roundcube/config/db.inc.php': No such file or directory
    Failed to untar Roundcube sources.
    
    As you can see, it didn't work.

    Ken
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Please open a ticket about this. And if you wouldn't mind, please post the ticket ID here so that I'm able to monitor it.


    cPanel Technical Support will solve this for you, I'm sure of it. Good luck.
     
  8. kenrbnsn

    kenrbnsn Active Member

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    Here's the ticket ID: 3637589
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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