Roundcube "database error: connection failed!"

[Remitur]

I have a single user that, trying to access Roundcube, get following error:

DATABASE ERROR: CONNECTION FAILED!
Unable to connect to the database!
Please contact your server-administrator.

It's a single user to get it:

• for any other user on the server (on different domains,or even of the same domain) Roundcube works fine
  
  
• the user who get this error on Roundcube can work without issues on Horde or Squirrelmail
  

Any idea? !?!

 

[cPanelLauren]

Hi @Remitur

Is there are an associated error in the following logs:

/var/log/maillog
/usr/local/cpanel/logs/error_log

 

[Scott Andrews]

Hello,
Have you tried to reset the user's password for the email account. You can do this in cPanel >> Email >> Email Accounts. Choose the account, then set a new password from the Password and Authentication under Actions

 

[atkhosting]

Hello there,

I have the same problem. password change did not run.

error_log

[2019-04-03 08:00:57 +0300] info [webmaild] [fcgi] PHP message: PHP Warning:  touch(): Unable to create file /home/userfolder/etc/xxxxxxxxx.com/betul.rcube.db because Permission denied in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db_sqlite.php on line 38
PHP message: PHP Warning:  file_put_contents(/home/userfolder/tmp/errors): failed to open stream: Permission denied in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube.php on line 1259
PHP message: PHP Warning:  SQLSTATE[HY000] [14] unable to open database file in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube.php on line 1364
PHP message: PHP Warning:  file_put_contents(/home/userfolder/tmp/errors): failed to open stream: Erişim engellendi in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube.php on line 1259
PHP message: PHP Warning:  SQLSTATE[HY000] [14] unable to open database file in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube.php on line 1364

 

[cPanelLauren]

Hi @atkhosting

Can you run the following and let me know if the issue persists:

/scripts/restartsrv_cpanel_php_fpm

/scripts/restartsrv_cpsrvd

 

[blacklotuss]

Same issue here, single user (the cPanel has over 100 email addresses) with these issues.

Tried the commands you have put above and I get this as a result:

[[email protected] ~]# /scripts/restartsrv_cpanel_php_fpm
(XID fy392j) The “cpanel_php_fpm” service is disabled.
[[email protected] ~]# /scripts/restartsrv_cpsrvd
Waiting for “cpsrvd” to restart gracefully ………………waiting for “cpsrvd” to initialize ………finished.

Service Status
cpanel (/usr/local/cpanel/cpsrvd --llu=1554325331 --listen=10,11,12,3,4,5,6,7,8,9 --start) is running as root with PID 5545 (systemd+/proc check method).
cpanel (webmaild - serving IP) is running as USER with PID 28252 (systemd+/proc check method).
cpanel (webmaild - serving IP) is running as USER with PID 28625 (systemd+/proc check method).
cpanel () is running as root with PID 29099 (systemd+/proc check method).

Startup Log
apr 03 13:51:40 HOSTNAME systemd[1]: Starting cPanel services...
apr 03 13:51:41 HOSTNAME restartsrv_cpsrvd[5403]: Starting PID 5545: /usr/local/cpanel/libexec/cpsrvd-dormant
apr 03 13:51:41 HOSTNAME systemd[1]: Started cPanel services.
apr 03 13:51:42 HOSTNAME restartsrv_cpsrvd[5403]: License is valid and has already updated recently.
apr 04 08:34:24 HOSTNAME crontab[10286]: (root) LIST (root)

cpsrvd restarted successfully.
[[email protected] ~]#

Unfortunately the issue is still present.

 

[cPanelLauren]

HI @blacklotuss


Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!

 

[blacklotuss]

HI @cPanelLauren

I'm sorry but I guess I cannot do that since my VPS cPanel licence was provided by Contabo hosting services.

 

[cPanelLauren]

Hi @blacklotuss

We do recommend you contact your provider first but if they're unable to assist you, you can definitely still open a ticket with us.


Thanks!

 

[WorkinOnIt]

Hello,
Have you tried to reset the user's password for the email account. You can do this in cPanel >> Email >> Email Accounts. Choose the account, then set a new password from the Password and Authentication under Actions

That was extremely simple and very helpful - saved my day thanks!