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RoundCube - Error when deleting messages.

Discussion in 'E-mail Discussions' started by fizz, Nov 15, 2011.

  1. fizz

    fizz Well-Known Member

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    I'm having a strange issue with RoundCube. When a user attempts to simply delete an email message, it returns with the following message.

    Server Error: UID COPY: Unknown namespace.

    I tried forcing a roundcube-update, but that didnt seem to help. Any help on this would be fantastic, thanks.
     
  2. minosjl

    minosjl Well-Known Member

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    Hi,

    Please log in to your roundcube as the user having the email deletion issue and make sure the following settings are correct.

    Settings > Special Folders >

    Drafts -> Drafts

    Trash -> Trash
     
  3. ruzbehraja

    ruzbehraja Well-Known Member

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    Even the folder Icons would have changed.

    This fixes the issue:

    RoundCube >> Settings >> Under Preferences, Select Special Folders from the left side menu >> Click on the Save Button without making any changes.

    Retry the deletion of mails.
     
  4. MrBacan

    MrBacan Registered

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    That solution worked perfect.
    Thanks.
     
  5. generalanders

    generalanders Registered

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    This did not resolve for me, I ended up needing to go into the database and setting the "preferences" field=null (just for that user) and then logged the user back in, roundcube re-generated default preferences and the undeletable ghost messages became gone.
     
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