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Roundcube error with specific mail

Discussion in 'E-mail Discussion' started by Maning, Apr 18, 2019.

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  1. Maning

    Maning Member

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    I am experiencing a strange problem with specific mails on Roundcube.
    I am receiving email from a fax server always with same format including a pdf!
    With Roundcube I get error:
    Could not load message from server.
    Then roundcube stucks and Inbox (on the left list) is renamed to Inbox625.

    roundcube_error.jpg
    As soon as I click back everything work properly I can read and send mails. (But not the specific mail)

    With Horde everything works fine I can open and read the specific mail and the PDF.
     
    #1 Maning, Apr 18, 2019
    Last edited by a moderator: Apr 22, 2019
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Maning,

    Can you open a support ticket so we can take a closer look? You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
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  3. Maning

    Maning Member

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    Hello,
    Request ID: 12050663
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    To update, our Technical Analysts identified this as an upstream Roundcube issue that's fixed in the new version of Roundcube included with cPanel & WHM version 80:

    Implemented case CPANEL-26029: Update Roundcube to version 1.3.8, add calendaring plugin.

    Note that version 80 is currently only published to the EDGE release tier (intended for non-production servers). You can follow cPanel Newsroom | cPanel, Inc. to know when cPanel & WHM version 80 is published to additional release tiers.

    Thank you.
     
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