Roundcube/Horde Database Error

x61

Registered
Feb 11, 2019
2
0
1
Buenos Aires
cPanel Access Level
Root Administrator
Hello,

I just installed a fresh cpanel version on a new server (v76.0.20) and I am having problem with roundcube (also with Horde, but I want to use RC). I can create the user accounts without problems (maybe a bit slow), but it works, when I try to enter to the webmail I get:

Internal Server Error 500 (Horde)

Database connection error (roundcube)

Until that error, took like 2 or 3 minutes, I can see the "ajax" on the quota bar loading, but nothing happen. The user has only 120mb mailbox and the domain has 50GB of quota.

Any idea?
 

x61

Registered
Feb 11, 2019
2
0
1
Buenos Aires
cPanel Access Level
Root Administrator
Check /usr/local/cpanel/logs/error_log for errors when you login to roundcube, it should give you an indication of whats wrong.
Maybe paste the error here.
Thanks for your reply:

open(/var/cpanel/sessions/cache/[email protected]:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN3> line 4.
open(/var/cpanel/sessions/raw/[email protected]:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN3> line 4.

open(/var/cpanel/sessions/cache/[email protected]:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN3> line 4.
open(/var/cpanel/sessions/raw/[email protected]:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN3> line 4.

cpsrvd 26fd6e28c3e90: PID 5137: The cPanel Server operation timed out at cpsrvd.pl line 547.

[2019-02-11 10:03:10 -0300] info [webmaild] Internal Server Error: "GET /cpsess1955964460/3rdparty/roundcube/index.php HTTP/1.1" 500 Error ID 26fd6e28c3e90
 
Last edited by a moderator:

Kati1509

Registered
Aug 22, 2019
2
0
1
Santiago
cPanel Access Level
Root Administrator
Hello, i have this problem with all the accounts:

Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN85566> line 4.

This problem is with HORDE,

Thanks