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Roundcube/Horde Database Error

Discussion in 'E-mail Discussion' started by x61, Feb 11, 2019.

  1. x61

    x61 Registered

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    Hello,

    I just installed a fresh cpanel version on a new server (v76.0.20) and I am having problem with roundcube (also with Horde, but I want to use RC). I can create the user accounts without problems (maybe a bit slow), but it works, when I try to enter to the webmail I get:

    Internal Server Error 500 (Horde)

    Database connection error (roundcube)

    Until that error, took like 2 or 3 minutes, I can see the "ajax" on the quota bar loading, but nothing happen. The user has only 120mb mailbox and the domain has 50GB of quota.

    Any idea?
     
  2. Tiberiu

    Tiberiu Registered

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    Check /usr/local/cpanel/logs/error_log for errors when you login to roundcube, it should give you an indication of whats wrong.
    Maybe paste the error here.
     
  3. x61

    x61 Registered

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    Thanks for your reply:

    open(/var/cpanel/sessions/cache/gonzalo@foobar.com:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN3> line 4.
    open(/var/cpanel/sessions/raw/gonzalo@foobar.com:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN3> line 4.

    open(/var/cpanel/sessions/cache/gonzalo@foobar.com:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN3> line 4.
    open(/var/cpanel/sessions/raw/gonzalo@foobar.com:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN3> line 4.

    cpsrvd 26fd6e28c3e90: PID 5137: The cPanel Server operation timed out at cpsrvd.pl line 547.

    [2019-02-11 10:03:10 -0300] info [webmaild] Internal Server Error: "GET /cpsess1955964460/3rdparty/roundcube/index.php HTTP/1.1" 500 Error ID 26fd6e28c3e90
     
    #3 x61, Feb 11, 2019
    Last edited by a moderator: Feb 11, 2019
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @x61


    Is this a new account we're talking about or one that has existed for some time? Can you show me what's present when you run the following:

    Code:
    ls -lah /home/$user/
     
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