Roundcube/Horde Database Error

[x61]

Hello,

I just installed a fresh cpanel version on a new server (v76.0.20) and I am having problem with roundcube (also with Horde, but I want to use RC). I can create the user accounts without problems (maybe a bit slow), but it works, when I try to enter to the webmail I get:

Internal Server Error 500 (Horde)

Database connection error (roundcube)

Until that error, took like 2 or 3 minutes, I can see the "ajax" on the quota bar loading, but nothing happen. The user has only 120mb mailbox and the domain has 50GB of quota.

Any idea?

 

[Tiberiu]

Check /usr/local/cpanel/logs/error_log for errors when you login to roundcube, it should give you an indication of whats wrong.
Maybe paste the error here.

 

[x61]

Check /usr/local/cpanel/logs/error_log for errors when you login to roundcube, it should give you an indication of whats wrong.
Maybe paste the error here.

Thanks for your reply:

open(/var/cpanel/sessions/cache/[email protected]:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN3> line 4.
open(/var/cpanel/sessions/raw/[email protected]:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN3> line 4.

open(/var/cpanel/sessions/cache/[email protected]:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN3> line 4.
open(/var/cpanel/sessions/raw/[email protected]:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN3> line 4.

cpsrvd 26fd6e28c3e90: PID 5137: The cPanel Server operation timed out at cpsrvd.pl line 547.

[2019-02-11 10:03:10 -0300] info [webmaild] Internal Server Error: "GET /cpsess1955964460/3rdparty/roundcube/index.php HTTP/1.1" 500 Error ID 26fd6e28c3e90

 

[cPanelLauren]

Hi @x61


Is this a new account we're talking about or one that has existed for some time? Can you show me what's present when you run the following:

ls -lah /home/$user/

 

[Kati1509]

Hello, i have this problem with all the accounts:

Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, <GEN85566> line 4.

This problem is with HORDE,

Thanks