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Roundcube: html emails from Gmail are blank

Discussion in 'E-mail Discussions' started by stormy, Dec 2, 2013.

  1. stormy

    stormy Well-Known Member

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    I've had this happen this twice today on two different servers, with different senders/receivers.

    A normal email message from Gmail shows as a blank message in Roundcube, although you can view its source, and the message is there. The only way to read the message is to disable HTML in the viewing preferences.

    I think this could be a pretty serious bug, given Gmail's popularity.

    How can I troubleshoot this? Can anybody confirm the bug?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you open a support ticket so we can access your server and reproduce this issue?

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  3. stormy

    stormy Well-Known Member

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    I haven't had the issue happen again. I'm doing some testing from a GMail account and I can't recreate the error. Maybe it was a temporary glitch on GMails email formatting?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Yes, that's possible, or the specific type of message could have resulted in Roundcube displaying it as a blank message. Let us know if you are able to reproduce the issue or if you encounter it again.

    Thank you.
     
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