Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Roundcube: html emails from Gmail are blank

Discussion in 'E-mail Discussion' started by stormy, Dec 2, 2013.

  1. stormy

    stormy Well-Known Member

    Joined:
    Nov 22, 2003
    Messages:
    126
    Likes Received:
    8
    Trophy Points:
    168
    Location:
    Spain
    cPanel Access Level:
    Root Administrator
    I've had this happen this twice today on two different servers, with different senders/receivers.

    A normal email message from Gmail shows as a blank message in Roundcube, although you can view its source, and the message is there. The only way to read the message is to disable HTML in the viewing preferences.

    I think this could be a pretty serious bug, given Gmail's popularity.

    How can I troubleshoot this? Can anybody confirm the bug?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Could you open a support ticket so we can access your server and reproduce this issue?

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. stormy

    stormy Well-Known Member

    Joined:
    Nov 22, 2003
    Messages:
    126
    Likes Received:
    8
    Trophy Points:
    168
    Location:
    Spain
    cPanel Access Level:
    Root Administrator
    I haven't had the issue happen again. I'm doing some testing from a GMail account and I can't recreate the error. Maybe it was a temporary glitch on GMails email formatting?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Yes, that's possible, or the specific type of message could have resulted in Roundcube displaying it as a blank message. Let us know if you are able to reproduce the issue or if you encounter it again.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice