Roundcube: html emails from Gmail are blank

stormy

Well-Known Member
Nov 22, 2003
140
12
168
Spain
cPanel Access Level
Root Administrator
I've had this happen this twice today on two different servers, with different senders/receivers.

A normal email message from Gmail shows as a blank message in Roundcube, although you can view its source, and the message is there. The only way to read the message is to disable HTML in the viewing preferences.

I think this could be a pretty serious bug, given Gmail's popularity.

How can I troubleshoot this? Can anybody confirm the bug?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Could you open a support ticket so we can access your server and reproduce this issue?

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

stormy

Well-Known Member
Nov 22, 2003
140
12
168
Spain
cPanel Access Level
Root Administrator
I haven't had the issue happen again. I'm doing some testing from a GMail account and I can't recreate the error. Maybe it was a temporary glitch on GMails email formatting?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
I haven't had the issue happen again. I'm doing some testing from a GMail account and I can't recreate the error. Maybe it was a temporary glitch on GMails email formatting?
Yes, that's possible, or the specific type of message could have resulted in Roundcube displaying it as a blank message. Let us know if you are able to reproduce the issue or if you encounter it again.

Thank you.