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Roundcube issue

Discussion in 'E-mail Discussion' started by big_bull, Nov 30, 2009.

  1. big_bull

    big_bull Well-Known Member

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    Hello,

    I am unable to send emails through Roundcube, when clicked on "SEND" button, it just shows the process but never get confirmation that emails is sent.

    What will be the cause?
     
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  2. logicsupport

    logicsupport Well-Known Member

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    Do you mean roundcube hanging while sending mail? If so that's a common issue and you can follow the below steps to fix it.

    * If you are using csf , check csf configuration file for the entry

    SMTP_BLOCK = "1"
    SMTP_ALLOWLOCAL = "1"

    If the value is 0 change it to 1 and restart csf .

    * If that doesn't help , update cPanel ( /scripts/upcp --force ) to latest "STABLE" version.

    * Or try updating roundcube

    /usr/local/cpanel/bin/update-roundcube --force
     
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  3. RobM

    RobM Active Member

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    We have the same trouble on a new server...
     
  4. big_bull

    big_bull Well-Known Member

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    does it worked for you?

    Its not working for me, already tried what you suggested.
     
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  5. FreedomBI

    FreedomBI Well-Known Member

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    I opened a ticket with cPanel, and was told to run "/scripts/autorepair net_smtp_fix". This seems to have fixed it.
     
  6. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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  7. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    What FreedomBI has posted is a common solution used for a specific cause of the described symptoms; that is definitely worth a try depending on output from the Roundcube error log.

    For reference, here is the path to Roundcube's error log:
    Code:
    /var/cpanel/roundcube/log/errors
     
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  8. big_bull

    big_bull Well-Known Member

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    Well Don,

    I am trying the best always and then use Forum to get the solution.

    :p
     
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