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Roundcube issue

Discussion in 'E-mail Discussions' started by big_bull, Nov 30, 2009.

  1. big_bull

    big_bull Well-Known Member

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    Hello,

    I am unable to send emails through Roundcube, when clicked on "SEND" button, it just shows the process but never get confirmation that emails is sent.

    What will be the cause?
     
  2. logicsupport

    logicsupport Well-Known Member

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    Do you mean roundcube hanging while sending mail? If so that's a common issue and you can follow the below steps to fix it.

    * If you are using csf , check csf configuration file for the entry

    SMTP_BLOCK = "1"
    SMTP_ALLOWLOCAL = "1"

    If the value is 0 change it to 1 and restart csf .

    * If that doesn't help , update cPanel ( /scripts/upcp --force ) to latest "STABLE" version.

    * Or try updating roundcube

    /usr/local/cpanel/bin/update-roundcube --force
     
  3. RobM

    RobM Active Member

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    We have the same trouble on a new server...
     
  4. big_bull

    big_bull Well-Known Member

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    does it worked for you?

    Its not working for me, already tried what you suggested.
     
  5. FreedomBI

    FreedomBI Well-Known Member

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    I opened a ticket with cPanel, and was told to run "/scripts/autorepair net_smtp_fix". This seems to have fixed it.
     
  6. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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  7. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    What FreedomBI has posted is a common solution used for a specific cause of the described symptoms; that is definitely worth a try depending on output from the Roundcube error log.

    For reference, here is the path to Roundcube's error log:
    Code:
    /var/cpanel/roundcube/log/errors
     
  8. big_bull

    big_bull Well-Known Member

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    Well Don,

    I am trying the best always and then use Forum to get the solution.

    :p
     
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