mojamoi

Well-Known Member
Jul 23, 2007
186
0
66
even after entering correct username and password

I get error in roundcube "Login failed"

The squirrelmail interface doesnt load

an horde mail doesnt show the text field to enter login details

- - - Updated - - -

# tail -f /var/log/exim_mainlog
2014-02-07 01:05:38 SMTP connection from [someIP]:60746 lost
2014-02-07 01:05:42 SMTP connection from [someIP]:37253 (TCP/IP connection count = 1)
2014-02-07 01:05:43 no host name found for IP address someIP
2014-02-07 01:05:43 SMTP connection from [someIP]:37253 lost
2014-02-07 01:05:44 SMTP connection from [someIP]:38834 (TCP/IP connection count = 1)
2014-02-07 01:05:44 no host name found for IP address someIP
2014-02-07 01:05:44 SMTP connection from [someIP]:39970 (TCP/IP connection count = 2)
2014-02-07 01:05:44 SMTP connection from [someIP]:38834 lost
2014-02-07 01:05:44 no host name found for IP address someIP
2014-02-07 01:05:44 SMTP connection from [someIP]:39970 lost
2014-02-07 01:05:49 SMTP connection from [someIP]:45134 (TCP/IP connecti
 

mojamoi

Well-Known Member
Jul 23, 2007
186
0
66
[~]# tail -fn0 /var/cpanel/roundcube/log/errors
[07-Feb-2014 02:24:28 +0400]: IMAP Error: Login failed for [email protected] from 117.222.188.176. LOGIN: Login failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (POST /cpsess5099364766/3rdparty/roundcube/index.php?_task=login&_action=login)
[07-Feb-2014 02:25:16 +0400]: IMAP Error: Login failed for [email protected] from 117.222.188.176. LOGIN: Login failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (GET /cpsess5099364766/3rdparty/roundcube/index.php)
 

mojamoi

Well-Known Member
Jul 23, 2007
186
0
66
it says in WHM
Mail Routing Error has now dissappeared after executing some cpanel scripts adn restarting services

but still roundcube , squirrel mail and horde issue as the beginning
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
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DataCenter Provider
Twitter
Hello :)

Is this happening for multiple email accounts/domain names, or is it isolated to the one you reported? Are there any entries in /var/log/maillog during the login failures?

Thank you.
 

mojamoi

Well-Known Member
Jul 23, 2007
186
0
66
Re: roundcube "login failed"

It is having the same issue for every domain

for squirrelmeil i get just a blank page

- - - Updated - - -

[email protected] [~]# tail -f /var/log/maillog
Feb 9 00:14:33 somedomain spamd[12567]: spamd: server successfully spa wned child process, pid 12575
Feb 9 00:14:33 somedomain spamd[12567]: prefork: child states: I
Feb 9 00:14:42 somedomain imapd: Connection, ip=[::ffff:127.0.0.1]
Feb 9 00:14:42 somedomain authdaemond: Cpanel::MailAuth: Failed to loo kup domain owner of somedomain.com
Feb 9 00:14:42 somedomain imapd: LOGIN FAILED, [email protected] kingdom.com, ip=[::ffff:127.0.0.1]
Feb 9 00:14:47 somedomain imapd: Disconnected, ip=[::ffff:127.0.0.1], time=5
Feb 9 00:14:55 somedomain imapd: Connection, ip=[::ffff:64.9.222.55]
Feb 9 00:14:55 somedomain authdaemond: Cpanel::MailAuth: Failed to loo kup domain owner of somedomain.com
Feb 9 00:14:55 somedomain imapd: LOGIN FAILED, [email protected] ngkingdom.com, ip=[::ffff:64.9.156.55]
Feb 9 00:15:00 somedomain imapd: Disconnected, ip=[::ffff:64.9.222.55] , time=5
Feb 9 00:16:27 somedomain imapd: Connection, ip=[::ffff:127.0.0.1]
Feb 9 00:16:27 somedomain imapd: LOGIN, [email protected], ip=[::ffff:127.0.0.1], port=[34443], protocol=IMAP
Feb 9 00:16:28 somedomain imapd: LOGOUT, [email protected], ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=1
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
575
20
143
cPanel Access Level
Root Administrator
Twitter
Hello,

Are you able to check email using telnet? If not, then the problem is most likely with Dovecot or Courier-IMAP (depending on what you are using).

Please feel free to open a support ticket using the link in my signature. One of our analysts can investigate this for you.
Please post the ticket number here so we can update this thread accordingly.