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roundcube "login failed"

Discussion in 'E-mail Discussions' started by mojamoi, Feb 6, 2014.

  1. mojamoi

    mojamoi Well-Known Member

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    even after entering correct username and password

    I get error in roundcube "Login failed"

    The squirrelmail interface doesnt load

    an horde mail doesnt show the text field to enter login details

    - - - Updated - - -

    # tail -f /var/log/exim_mainlog
    2014-02-07 01:05:38 SMTP connection from [someIP]:60746 lost
    2014-02-07 01:05:42 SMTP connection from [someIP]:37253 (TCP/IP connection count = 1)
    2014-02-07 01:05:43 no host name found for IP address someIP
    2014-02-07 01:05:43 SMTP connection from [someIP]:37253 lost
    2014-02-07 01:05:44 SMTP connection from [someIP]:38834 (TCP/IP connection count = 1)
    2014-02-07 01:05:44 no host name found for IP address someIP
    2014-02-07 01:05:44 SMTP connection from [someIP]:39970 (TCP/IP connection count = 2)
    2014-02-07 01:05:44 SMTP connection from [someIP]:38834 lost
    2014-02-07 01:05:44 no host name found for IP address someIP
    2014-02-07 01:05:44 SMTP connection from [someIP]:39970 lost
    2014-02-07 01:05:49 SMTP connection from [someIP]:45134 (TCP/IP connecti
     
  2. mojamoi

    mojamoi Well-Known Member

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    [~]# tail -fn0 /var/cpanel/roundcube/log/errors
    [07-Feb-2014 02:24:28 +0400]: IMAP Error: Login failed for test1@somedomain.com from 117.222.188.176. LOGIN: Login failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (POST /cpsess5099364766/3rdparty/roundcube/index.php?_task=login&_action=login)
    [07-Feb-2014 02:25:16 +0400]: IMAP Error: Login failed for test1@somedomain.com from 117.222.188.176. LOGIN: Login failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (GET /cpsess5099364766/3rdparty/roundcube/index.php)
     
  3. mojamoi

    mojamoi Well-Known Member

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    it says in WHM
    Mail Routing Error
     
  4. mojamoi

    mojamoi Well-Known Member

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    it says in WHM
    Mail Routing Error has now dissappeared after executing some cpanel scripts adn restarting services

    but still roundcube , squirrel mail and horde issue as the beginning
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Is this happening for multiple email accounts/domain names, or is it isolated to the one you reported? Are there any entries in /var/log/maillog during the login failures?

    Thank you.
     
  6. mojamoi

    mojamoi Well-Known Member

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    Re: roundcube "login failed"

    It is having the same issue for every domain

    for squirrelmeil i get just a blank page

    - - - Updated - - -

    root@somedomain [~]# tail -f /var/log/maillog
    Feb 9 00:14:33 somedomain spamd[12567]: spamd: server successfully spa wned child process, pid 12575
    Feb 9 00:14:33 somedomain spamd[12567]: prefork: child states: I
    Feb 9 00:14:42 somedomain imapd: Connection, ip=[::ffff:127.0.0.1]
    Feb 9 00:14:42 somedomain authdaemond: Cpanel::MailAuth: Failed to loo kup domain owner of somedomain.com
    Feb 9 00:14:42 somedomain imapd: LOGIN FAILED, user=test1@bodybuilding kingdom.com, ip=[::ffff:127.0.0.1]
    Feb 9 00:14:47 somedomain imapd: Disconnected, ip=[::ffff:127.0.0.1], time=5
    Feb 9 00:14:55 somedomain imapd: Connection, ip=[::ffff:64.9.222.55]
    Feb 9 00:14:55 somedomain authdaemond: Cpanel::MailAuth: Failed to loo kup domain owner of somedomain.com
    Feb 9 00:14:55 somedomain imapd: LOGIN FAILED, user=payment@bodybuildi ngkingdom.com, ip=[::ffff:64.9.156.55]
    Feb 9 00:15:00 somedomain imapd: Disconnected, ip=[::ffff:64.9.222.55] , time=5
    Feb 9 00:16:27 somedomain imapd: Connection, ip=[::ffff:127.0.0.1]
    Feb 9 00:16:27 somedomain imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[34443], protocol=IMAP
    Feb 9 00:16:28 somedomain imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=1
     
  7. cPanelPeter

    cPanelPeter Technical Analyst III
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    Twitter:
    Hello,

    Are you able to check email using telnet? If not, then the problem is most likely with Dovecot or Courier-IMAP (depending on what you are using).

    Please feel free to open a support ticket using the link in my signature. One of our analysts can investigate this for you.
    Please post the ticket number here so we can update this thread accordingly.
     
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