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roundcube "login failed"

Discussion in 'E-mail Discussion' started by mojamoi, Feb 6, 2014.

  1. mojamoi

    mojamoi Well-Known Member

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    even after entering correct username and password

    I get error in roundcube "Login failed"

    The squirrelmail interface doesnt load

    an horde mail doesnt show the text field to enter login details

    - - - Updated - - -

    # tail -f /var/log/exim_mainlog
    2014-02-07 01:05:38 SMTP connection from [someIP]:60746 lost
    2014-02-07 01:05:42 SMTP connection from [someIP]:37253 (TCP/IP connection count = 1)
    2014-02-07 01:05:43 no host name found for IP address someIP
    2014-02-07 01:05:43 SMTP connection from [someIP]:37253 lost
    2014-02-07 01:05:44 SMTP connection from [someIP]:38834 (TCP/IP connection count = 1)
    2014-02-07 01:05:44 no host name found for IP address someIP
    2014-02-07 01:05:44 SMTP connection from [someIP]:39970 (TCP/IP connection count = 2)
    2014-02-07 01:05:44 SMTP connection from [someIP]:38834 lost
    2014-02-07 01:05:44 no host name found for IP address someIP
    2014-02-07 01:05:44 SMTP connection from [someIP]:39970 lost
    2014-02-07 01:05:49 SMTP connection from [someIP]:45134 (TCP/IP connecti
     
    #1 mojamoi, Feb 6, 2014
  2. mojamoi

    mojamoi Well-Known Member

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    [~]# tail -fn0 /var/cpanel/roundcube/log/errors
    [07-Feb-2014 02:24:28 +0400]: IMAP Error: Login failed for [email protected] from 117.222.188.176. LOGIN: Login failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (POST /cpsess5099364766/3rdparty/roundcube/index.php?_task=login&_action=login)
    [07-Feb-2014 02:25:16 +0400]: IMAP Error: Login failed for [email protected] from 117.222.188.176. LOGIN: Login failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (GET /cpsess5099364766/3rdparty/roundcube/index.php)
     
    #2 mojamoi, Feb 6, 2014
  3. mojamoi

    mojamoi Well-Known Member

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    it says in WHM
    Mail Routing Error
     
    #3 mojamoi, Feb 6, 2014
  4. mojamoi

    mojamoi Well-Known Member

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    it says in WHM
    Mail Routing Error has now dissappeared after executing some cpanel scripts adn restarting services

    but still roundcube , squirrel mail and horde issue as the beginning
     
    #4 mojamoi, Feb 7, 2014
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Is this happening for multiple email accounts/domain names, or is it isolated to the one you reported? Are there any entries in /var/log/maillog during the login failures?

    Thank you.
     
    #5 cPanelMichael, Feb 7, 2014
  6. mojamoi

    mojamoi Well-Known Member

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    Re: roundcube "login failed"

    It is having the same issue for every domain

    for squirrelmeil i get just a blank page

    - - - Updated - - -

    [email protected] [~]# tail -f /var/log/maillog
    Feb 9 00:14:33 somedomain spamd[12567]: spamd: server successfully spa wned child process, pid 12575
    Feb 9 00:14:33 somedomain spamd[12567]: prefork: child states: I
    Feb 9 00:14:42 somedomain imapd: Connection, ip=[::ffff:127.0.0.1]
    Feb 9 00:14:42 somedomain authdaemond: Cpanel::MailAuth: Failed to loo kup domain owner of somedomain.com
    Feb 9 00:14:42 somedomain imapd: LOGIN FAILED, [email protected] kingdom.com, ip=[::ffff:127.0.0.1]
    Feb 9 00:14:47 somedomain imapd: Disconnected, ip=[::ffff:127.0.0.1], time=5
    Feb 9 00:14:55 somedomain imapd: Connection, ip=[::ffff:64.9.222.55]
    Feb 9 00:14:55 somedomain authdaemond: Cpanel::MailAuth: Failed to loo kup domain owner of somedomain.com
    Feb 9 00:14:55 somedomain imapd: LOGIN FAILED, [email protected] ngkingdom.com, ip=[::ffff:64.9.156.55]
    Feb 9 00:15:00 somedomain imapd: Disconnected, ip=[::ffff:64.9.222.55] , time=5
    Feb 9 00:16:27 somedomain imapd: Connection, ip=[::ffff:127.0.0.1]
    Feb 9 00:16:27 somedomain imapd: LOGIN, [email protected], ip=[::ffff:127.0.0.1], port=[34443], protocol=IMAP
    Feb 9 00:16:28 somedomain imapd: LOGOUT, [email protected], ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=1
     
    #6 mojamoi, Feb 8, 2014
  7. cPanelPeter

    cPanelPeter Technical Analyst III Staff Member

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    Hello,

    Are you able to check email using telnet? If not, then the problem is most likely with Dovecot or Courier-IMAP (depending on what you are using).

    Please feel free to open a support ticket using the link in my signature. One of our analysts can investigate this for you.
    Please post the ticket number here so we can update this thread accordingly.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 cPanelPeter, Feb 9, 2014
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