roundcube "login failed"

[mojamoi]

even after entering correct username and password

I get error in roundcube "Login failed"

The squirrelmail interface doesnt load

an horde mail doesnt show the text field to enter login details

- - - Updated - - -

# tail -f /var/log/exim_mainlog
2014-02-07 01:05:38 SMTP connection from [someIP]:60746 lost
2014-02-07 01:05:42 SMTP connection from [someIP]:37253 (TCP/IP connection count = 1)
2014-02-07 01:05:43 no host name found for IP address someIP
2014-02-07 01:05:43 SMTP connection from [someIP]:37253 lost
2014-02-07 01:05:44 SMTP connection from [someIP]:38834 (TCP/IP connection count = 1)
2014-02-07 01:05:44 no host name found for IP address someIP
2014-02-07 01:05:44 SMTP connection from [someIP]:39970 (TCP/IP connection count = 2)
2014-02-07 01:05:44 SMTP connection from [someIP]:38834 lost
2014-02-07 01:05:44 no host name found for IP address someIP
2014-02-07 01:05:44 SMTP connection from [someIP]:39970 lost
2014-02-07 01:05:49 SMTP connection from [someIP]:45134 (TCP/IP connecti

 

[mojamoi]

[~]# tail -fn0 /var/cpanel/roundcube/log/errors
[07-Feb-2014 02:24:28 +0400]: IMAP Error: Login failed for [email protected] from 117.222.188.176. LOGIN: Login failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (POST /cpsess5099364766/3rdparty/roundcube/index.php?_task=login&_action=login)
[07-Feb-2014 02:25:16 +0400]: IMAP Error: Login failed for [email protected] from 117.222.188.176. LOGIN: Login failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (GET /cpsess5099364766/3rdparty/roundcube/index.php)

 

[mojamoi]

it says in WHM
Mail Routing Error

 

[mojamoi]

it says in WHM
Mail Routing Error has now dissappeared after executing some cpanel scripts adn restarting services

but still roundcube , squirrel mail and horde issue as the beginning

 

[cPanelMichael]

Hello

Is this happening for multiple email accounts/domain names, or is it isolated to the one you reported? Are there any entries in /var/log/maillog during the login failures?

Thank you.

 

[mojamoi]

Re: roundcube "login failed"

It is having the same issue for every domain

for squirrelmeil i get just a blank page

- - - Updated - - -

root[email protected] [~]# tail -f /var/log/maillog
Feb 9 00:14:33 somedomain spamd[12567]: spamd: server successfully spa wned child process, pid 12575
Feb 9 00:14:33 somedomain spamd[12567]: prefork: child states: I
Feb 9 00:14:42 somedomain imapd: Connection, ip=[::ffff:127.0.0.1]
Feb 9 00:14:42 somedomain authdaemond: Cpanel::MailAuth: Failed to loo kup domain owner of somedomain.com
Feb 9 00:14:42 somedomain imapd: LOGIN FAILED, [email protected] kingdom.com, ip=[::ffff:127.0.0.1]
Feb 9 00:14:47 somedomain imapd: Disconnected, ip=[::ffff:127.0.0.1], time=5
Feb 9 00:14:55 somedomain imapd: Connection, ip=[::ffff:64.9.222.55]
Feb 9 00:14:55 somedomain authdaemond: Cpanel::MailAuth: Failed to loo kup domain owner of somedomain.com
Feb 9 00:14:55 somedomain imapd: LOGIN FAILED, [email protected] ngkingdom.com, ip=[::ffff:64.9.156.55]
Feb 9 00:15:00 somedomain imapd: Disconnected, ip=[::ffff:64.9.222.55] , time=5
Feb 9 00:16:27 somedomain imapd: Connection, ip=[::ffff:127.0.0.1]
Feb 9 00:16:27 somedomain imapd: LOGIN, [email protected], ip=[::ffff:127.0.0.1], port=[34443], protocol=IMAP
Feb 9 00:16:28 somedomain imapd: LOGOUT, [email protected], ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=1

 

[cPanelPeter]

Hello,

Are you able to check email using telnet? If not, then the problem is most likely with Dovecot or Courier-IMAP (depending on what you are using).

Please feel free to open a support ticket using the link in my signature. One of our analysts can investigate this for you.
Please post the ticket number here so we can update this thread accordingly.