Roundcube missing contacts after moving accounts to another server

[quietFinn]

We moved a few accounts from serverA to serverB.
Now account owners of those moved accounts are complaining that they don't have Roundcube contact data any more.

I have read that Roundcube can use either MySQL or SqLite database(s).

1st, I don't know how to check which one Roundcube is using in each server,

In serverB, in those moved accounts, I see database files like:
/home/t<cPanelUser>/etc/<domain>/<mailbox>.rcube.db

but the user of that mailbox does not see Roundcube contact lists.

As far as I understand there is a conflict between how serverB Roundcube databases configuration and those databases that are restored.

The restore logs of those moved accounts don't show any errors.

Any advice?

 

[cPanelMichael]

Hello,

I recommend reporting this issue via a support ticket so we can take a closer look to see what happened. You can post the ticket number here and we'll link this thread to it.

Thank you.

 

[quietFinn]

Hello,

I recommend reporting this issue via a support ticket so we can take a closer look to see what happened. You can post the ticket number here and we'll link this thread to it.

Thank you.

Hello,
I don't think it's necessary to open a ticket just now, either I managed to fix it, or the customers created the contacts again.
However, I'd be happy to get answer to these questions:

1. How can I find out is RoundCube using MySQL or SqLite databases in a server?
2. if RoundCube is using MySQL is it possible to convert to SqLite?