Roundcube missing contacts after moving accounts to another server

quietFinn

Well-Known Member
Feb 4, 2006
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We moved a few accounts from serverA to serverB.
Now account owners of those moved accounts are complaining that they don't have Roundcube contact data any more.

I have read that Roundcube can use either MySQL or SqLite database(s).

1st, I don't know how to check which one Roundcube is using in each server,

In serverB, in those moved accounts, I see database files like:
/home/t<cPanelUser>/etc/<domain>/<mailbox>.rcube.db

but the user of that mailbox does not see Roundcube contact lists.

As far as I understand there is a conflict between how serverB Roundcube databases configuration and those databases that are restored.

The restore logs of those moved accounts don't show any errors.

Any advice?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello,

I recommend reporting this issue via a support ticket so we can take a closer look to see what happened. You can post the ticket number here and we'll link this thread to it.

Thank you.
 

quietFinn

Well-Known Member
Feb 4, 2006
1,283
117
193
Finland
cPanel Access Level
Root Administrator
Hello,

I recommend reporting this issue via a support ticket so we can take a closer look to see what happened. You can post the ticket number here and we'll link this thread to it.

Thank you.
Hello,
I don't think it's necessary to open a ticket just now, either I managed to fix it, or the customers created the contacts again.
However, I'd be happy to get answer to these questions:

1. How can I find out is RoundCube using MySQL or SqLite databases in a server?
2. if RoundCube is using MySQL is it possible to convert to SqLite?