Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Roundcube not sending mails

Discussion in 'E-mail Discussion' started by pphas, Jan 27, 2009.

  1. pphas

    pphas Member

    Joined:
    Jul 6, 2007
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    51
    Roundcube was working fine until it recently stopped sending mail. This is the error that shows up in the log:

    SMTP Error: SMTP error: Connection failed: Failed to connect socket: Connection timed out in /usr/local/cpanel/base/3rdparty/roundcube/program/steps/mail/func.inc on line 1418

    This problem appears to be widespread - or at least in the past - as there are many posts on the Roundcube forum. However, the proposed solutions involve changing SMTP settings etc. but all of these have not been touched so I find it odd that this stopped functioning. Also, I can not find any similar post on the cPanel forum, so it appears that this normally does not happen with cPanel Roundcube. However, is there somebody who knows what the cause could be for this issue?

    Thanks,
    Paul
     
    #1 pphas, Jan 27, 2009
  2. Bigwebmaster

    Bigwebmaster Active Member

    Joined:
    Dec 3, 2003
    Messages:
    31
    Likes Received:
    9
    Trophy Points:
    158
    I am having the exact same problem with one of our servers. Same identical error. Works fine using smpt with Outlook, but not with any of the cpanel webmail apps. For that reason I do not think its a RoundCube specific problem.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Bigwebmaster, Jan 29, 2009
  3. Bigwebmaster

    Bigwebmaster Active Member

    Joined:
    Dec 3, 2003
    Messages:
    31
    Likes Received:
    9
    Trophy Points:
    158
    Just thought I would give an update on what fixed the problem for me, maybe its the same for you not sure.

    I had recently upgraded CSF and I think it had a new option that was disabling any of the webmails from sending out emails. This option:

    That was set to 0 before, simply changing it to 1 and restarting the firewall fixed the problem for me.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 Bigwebmaster, Jan 29, 2009
  4. RisingHost

    RisingHost Member

    Joined:
    Feb 9, 2003
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    151
    Thank you!
     
    #4 RisingHost, Feb 3, 2009
(You must log in or sign up to post here.)
Loading...
Similar Threads - Roundcube sending mails
  1. Wabun

    Pending Publication [CPANEL-23516] Use of undefined constant roundcube errors

    Wabun, Dec 9, 2018, in forum: E-mail Discussion
    Replies:
    2
    Views:
    521
    cPanelMichael
    Dec 13, 2018 at 12:27 PM
  2. Sebycp

    Webmail, Roundcube how they are installed?

    Sebycp, Nov 20, 2018, in forum: General Discussion
    Replies:
    10
    Views:
    286
    Infopro
    Dec 11, 2018 at 9:13 AM
  3. Netcrusher

    Backup with errors - roundcube mysqldump failed

    Netcrusher, Nov 19, 2018, in forum: Data Protection
    Replies:
    2
    Views:
    213
    Netcrusher
    Nov 26, 2018
  4. Geoffroy Le gohebel

    Add Plugin to Roundcube?

    Geoffroy Le gohebel, Nov 15, 2018, in forum: Database Discussion
    Replies:
    7
    Views:
    230
    cPanelMichael
    Dec 13, 2018 at 12:35 PM
  5. Lucas Ben

    RoundCube Automatic saving of addresses in contacts

    Lucas Ben, Nov 11, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    81
    cPanelLauren
    Nov 14, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice