Roundcube Read mail notification problem

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,245
463
Hello @NETcom System,

Have you setup a custom Exim ACL using the Advanced Editor in WHM >> Exim Configuration Manager? The message you provided indicates you may have added the following custom entry (it would appear in your /etc/exim.conf.local file):

Code:
acl_check_data: deny  authenticated     = *  condition = ${if or {{ !eqi{$authenticated_id} {$sender_address} }\   { !eqi{$authenticated_id} {${address:$header_From:}} }\  }\  }  message     = Your FROM must match your authenticated email user.
This custom ACL will prevent you from sending email if the email address in the FROM field doesn't match the user you are authenticated with. In Roundcube, you can browse to Settings >> Identity and verify your default identity for this account is the actual email address that you've setup through cPanel.

Thank you.
 

rahnev

Well-Known Member
Jul 6, 2016
62
7
58
Bulgaria
cPanel Access Level
Root Administrator
Hello @NETcom System,

Have you setup a custom Exim ACL using the Advanced Editor in WHM >> Exim Configuration Manager? The message you provided indicates you may have added the following custom entry (it would appear in your /etc/exim.conf.local file):

Code:
acl_check_data: deny  authenticated     = *  condition = ${if or {{ !eqi{$authenticated_id} {$sender_address} }\   { !eqi{$authenticated_id} {${address:$header_From:}} }\  }\  }  message     = Your FROM must match your authenticated email user.
This custom ACL will prevent you from sending email if the email address in the FROM field doesn't match the user you are authenticated with. In Roundcube, you can browse to Settings >> Identity and verify your default identity for this account is the actual email address that you've setup through cPanel.

Thank you.
I have almost the same problem. Identities are correct but it seems that Roundcube doesn't get correctly $sender_address var.
Do you have some other ideas?

P.S. Problem only exist with request receipt notifications. Sending mails from Roundcube is not a problem.
 
Last edited: