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Roundcube Server error: STATUS: Internal error occured

Discussion in 'E-mail Discussion' started by atlantis21, Jan 8, 2015.

  1. atlantis21

    atlantis21 Well-Known Member

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    I have this error with Roundcube.
    error.jpg

    Where is location of this error log?
    I only found dovecot.mailbox.log and dovecot.index.log, on problematic mail account BUT cant read in notepad..

    Please help
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Do you see any output in /var/cpanel/roundcube/log/errors when Roundcube produces that message?

    Thank you.
     
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  3. atlantis21

    atlantis21 Well-Known Member

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    I found log file, thanks.
    No error in this file, but from some strange reason now all works fine...

    Thanks one more time.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see the error is no longer occurring. Feel free to let us know if the issue happens again.

    Thank you.
     
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  5. atlantis21

    atlantis21 Well-Known Member

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    I have same problem again but another user account.
    Error is "Unexpected condition from IMAP server, closed or corrupt connection to IMAP. Possible mailbox corruption."
    I'm using Dovecot

    How to fix this?
     
  6. atlantis21

    atlantis21 Well-Known Member

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    I found solution:

    In order to fix this issue, check the dovecot.index file (under /home/username/mail/domain/emailusername/) and and move it to a temporary “dovecot.index.back” location so that it is automatically regenerated.
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see you were able to determine the cause of the problem. Thank you for updating us with the outcome.
     
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