Roundcube Server error: STATUS: Internal error occured

[atlantis21]

I have this error with Roundcube.


Where is location of this error log?
I only found dovecot.mailbox.log and dovecot.index.log, on problematic mail account BUT cant read in notepad..

Please help

 

[cPanelMichael]

Hello

Do you see any output in /var/cpanel/roundcube/log/errors when Roundcube produces that message?

Thank you.

 

[atlantis21]

Hello

Do you see any output in /var/cpanel/roundcube/log/errors when Roundcube produces that message?

Thank you.

I found log file, thanks.
No error in this file, but from some strange reason now all works fine...

Thanks one more time.

 

[cPanelMichael]

I am happy to see the error is no longer occurring. Feel free to let us know if the issue happens again.

Thank you.

 

[atlantis21]

I have same problem again but another user account.
Error is "Unexpected condition from IMAP server, closed or corrupt connection to IMAP. Possible mailbox corruption."
I'm using Dovecot

How to fix this?

 

[atlantis21]

I found solution:

In order to fix this issue, check the dovecot.index file (under /home/username/mail/domain/emailusername/) and and move it to a temporary “dovecot.index.back” location so that it is automatically regenerated.

 

[cPanelMichael]

I am happy to see you were able to determine the cause of the problem. Thank you for updating us with the outcome.

 

[blackwidow02]

Good day,

Would like to ask for assistance as I'm encountering this kind of error which is almost the same to the previously reported. And here is also the logs I saw.

 

[cPanelMichael]

Hello @blackwidow02,

Feel free to submit a ticket with us if you'd like us to take a closer look. You can post the ticket number here and we'll link this thread to it.

Thank you.

 

[Mark Coates]

hi,

i have tried all of the above and only slightly works for me. the error message i now get is

Server Error! (OK)

there are no logs either for this.

I have also tried mailbox repair and i get a lot of lines saying the owner is incorrect and the permissions are also incorrect and unable to change.