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routing defer (-51): retry time not reached

Discussion in 'E-mail Discussion' started by imran_khan, Jul 1, 2013.

  1. imran_khan

    imran_khan Well-Known Member

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    Hello,

    I am getting below error in the Exim log.

    routing defer (-51): retry time not reached

    Thanks,
    Imran Khan.
     
    #1 imran_khan, Jul 1, 2013
    abdmasri likes this.
  2. MaestriaNick

    MaestriaNick Well-Known Member

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    Can you try to see if you can connect to the port 25 of remote mail server from the server itself ?

    dig mx domain.com (the domain name is the domain of email account failing ) to get the mail servers. Then try telnet to the mail server to see if you can connect from the server. If no , some firewall block either at your server , or at the remote server is causing the problem.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 MaestriaNick, Jul 1, 2013
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    You can search for this message in your email queue and attempt delivery to see if there are any specific error messages that are preventing the email from sending to the remote mail server.

    Thank you.
     
    #3 cPanelMichael, Jul 2, 2013
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