Rel82me

Member
Feb 20, 2016
24
0
51
Toronto
cPanel Access Level
Root Administrator
Hi Friends,
Looking for some guidance here.


The cPanel & WHM update process failed for the following reason:

The `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.2005682.67790209.1622436339.log` command failed and exited with the code "18" (signal = 0)


Update log preview:​
[2021-06-07 21:04:59 -0400] Retrieving and staging /cpanelsync/11.96.0.9/paper_lantern/styled/glass/icons/file_manager.png.xz
[2021-06-07 21:05:00 -0400] Retrieving and staging /cpanelsync/11.96.0.9/paper_lantern/_assets/master_glass/master_content.html.tt.xz
=> Log closed Mon Jun 7 21:05:08 2021
=> Log closed Mon Jun 7 21:05:08 2021
=> Log closed Mon Jun 7 21:05:08 2021
=> Log closed Mon Jun 7 21:05:08 2021
=> Log closed Mon Jun 7 21:05:09 2021
[2021-06-07 21:05:09 -0400] Sync child 2005954 exited cleanly.
[2021-06-07 21:05:09 -0400] Sync child 2005953 exited cleanly.
=> Log closed Mon Jun 7 21:05:09 2021
=> Log closed Mon Jun 7 21:05:09 2021
[2021-06-07 21:05:09 -0400] Sync child 2005956 exited cleanly.
[2021-06-07 21:05:09 -0400] Sync child 2005952 exited cleanly.
[2021-06-07 21:05:09 -0400] Sync child 2005955 exited cleanly.
=> Log closed Mon Jun 7 21:05:09 2021
[2021-06-07 21:05:09 -0400] Sync child 2005951 exited cleanly.
[2021-06-07 21:05:09 -0400] Sync child 2005958 exited cleanly.
[2021-06-07 21:05:09 -0400] Sync child 2005957 exited cleanly.
[2021-06-07 21:05:09 -0400] All files Staged
[2021-06-07 21:05:09 -0400] E Blocker found: Cannot upgrade to 11.96.0.9 until needed system RPMs are installed.
[2021-06-07 21:05:09 -0400] Removing staged files and directories for binaries/linux-c8-x86_64, cpanel
[2021-06-07 21:05:10 -0400] Removing staged files and directories for paper_lantern
[2021-06-07 21:05:10 -0400] E The install encountered a fatal error: Cannot upgrade to 11.96.0.9 until needed system RPMs are installed.
=> Log closed Mon Jun 7 21:05:10 2021
[2021-06-07 21:05:10 -0400] 17% complete
 

cPJustinD

Administrator
Staff member
Jan 12, 2021
286
52
103
Houston
cPanel Access Level
Root Administrator
Hello Rel82me! I agree with anoopk350 in that /usr/local/cpanel/scripts/check_cpanel_rpms --fix may help resolve the issue. It also be worth running /usr/local/cpanel/scripts/find_and_fix_rpm_issues as well.

I hope that this helps! If this does not resolve the issue, please let us know and provide any new errors you may be experiencing. We look forward to hearing back from you!
 

Rel82me

Member
Feb 20, 2016
24
0
51
Toronto
cPanel Access Level
Root Administrator
Hello Rel82me! I agree with anoopk350 in that /usr/local/cpanel/scripts/check_cpanel_rpms --fix may help resolve the issue. It also be worth running /usr/local/cpanel/scripts/find_and_fix_rpm_issues as well.

I hope that this helps! If this does not resolve the issue, please let us know and provide any new errors you may be experiencing. We look forward to hearing back from you!
This is the output:

[[email protected] ~]# /usr/local/cpanel/scripts/find_and_fix_rpm_issues
Checking that the RPM DB is OK...
glibc-2.28-158.el8.x86_64
OK: RPM DB is responding to queries
Testing if rpm_is_working RPM is installed
package rpm_is_working is not installed
Testing if it's possible to install a simple RPM
Verifying... ########################################
Preparing... ########################################
Updating / installing...
rpm_is_working-1.0-0 ########################################
[[email protected] ~]#