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RRDs and bandwidth problem since upgrade to WHM 11.44.0 (build 22)

Discussion in 'General Discussion' started by cpanelinfoseeker, Jul 12, 2014.

  1. cpanelinfoseeker

    cpanelinfoseeker Well-Known Member

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    I have been getting this error since I did the upgrade to WHM 11.44.0 (build 22) on Thursday. I chose one account to share the hourly logs that I am getting the problem on (see attachment). This error affects several accounts (not all as far as I can see) but it is doing this on both servers. I re-ran the update using upcp -force option without success.

    I am hoping someone on here may have a solution to this error.

    I have tried running:
    Code:
    #!/bin/bash
    cd /var/cpanel/bandwidth
    for i in `/bin/ls *.rrd`
    do
    /usr/local/cpanel/3rdparty/bin/rrdtool dump $i > $i.xml
    /usr/local/cpanel/3rdparty/bin/rrdtool restore -f $i.xml $i
    rm -vf $i.xml
    done
    I am unable to correct this, so looking for ideas.

    Thank you in advance,
    Ron
     

    Attached Files:

  2. k2tec

    k2tec Well-Known Member

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    RRD's Error after transfer

    I tranfered several accounts from my dedicated server to 2 different VPS.
    Now I get this error on both VPS
    Most accounts are also displaying not the right disk used.

    I found this old thread http://forums.cpanel.net/f5/odd-behavior-transferred-accounts-105277.html but is there a faster way than regenarate account by account.
     
  3. ciao70

    ciao70 Member

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    Hi

    Same problem

    Is bug WHM 11.44.0 (build 22)?
     
  4. cpanelinfoseeker

    cpanelinfoseeker Well-Known Member

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    Well, at least I know I am not alone in this! It did start right after the WHM upgrade, so I would guess it was something in the upgrade.
    I am running Centos 6.4, but the error did not start until the WHM upgrade.
    Hopefully someone will have an answer...
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

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    Twitter:
    If you're having an issue with a recent cPanel update, you should do us all a favor and open a ticket about it:
    http://go.cpanel.net/bugs

    If one user has an issue and posts about it on the forums, it could be specific to that one server. If multiple users open a ticket to cPanel Technical Support, those tickets can be flagged and counted and issues found and fixed, quicker.

    Downgrading to fix an update issue should not be suggested, IMO.

    cPanel Technical Support is always available.
     
  6. fucine

    fucine Member

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    Re: RRD's Error after transfer

    Same for me. Exactly the same.
    Relevant part of /usr/local/cpanel/logs/error_log:

    This has happened soon after having updgraded WHM from 11.42.x into 11.44.x.
    Going to check whether or not accounts' quotas are correctly reported by WHM/cPanel.
    Investigations from cPanel side should take place ASAP (no upcp progress so far).

    - - - Updated - - -

    The "disk used" reported in WHM is correct.
    So quota is not involved at all. And it seem to me that bandwidth measures are not as well.
    Someone else having tracked errors in such errors in /usr/local/cpanel/logs/error_log?
    Consequences of such? Thanks.
     
  7. fucine

    fucine Member

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    See also here: - Removed -
    So this actually IS a problem with 11.44.x branch of WHM/cPanel...
    How much should we wait before an upcp would fix such?
     
    #7 fucine, Jul 15, 2014
    Last edited by a moderator: Jul 15, 2014
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Thanks for the link, I've merged the threads.

    Do you have a ticket open about this?
     
  9. k2tec

    k2tec Well-Known Member

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    Till now I did not open a ticket.
    On my VPS's I use :
    WHM 11.44.1 (build 1)
    WHM 11.44.0 (build 22)
    and both the same problem.
     
  10. vipin

    vipin Active Member

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    Runweblogs Errror [warn [cpanellogd] RRDs Error]

    Hi,

    I am getting the following errors while updating weblogs :


    Code:
    Log checker loaded ok..
    ==> cPanel Log Daemon version 26.0
    ==> Loaded RRDs: version 1.4.7
    Processing dom1...
    Run Logs domain: dom1.com BW Limit: unlimited Domains: [dom1.com 1.dom1.com 2.dom1.com]
    info [safeapacherestart] Restart elapsed seconds: 1
    [2014-07-17 22:57:55 -0400] Process bandwidth for dom1
    warn [cpanellogd] RRDs Error: /var/cpanel/bandwidth/dom1-all-peak.rrd: Can't call method "quote" on an undefined value at /usr/local/cpanel/Cpanel/Logd.pm line 1360.
    
    warn [cpanellogd] RRDs Error: /var/cpanel/bandwidth/dom1-all-peak.rrd 3600:0 1405641600:0 1405645200:7681686: /var/cpanel/bandwidth/dom1-all-peak.rrd: illegal attempt to update using time 3600 when last update time is 1090083641 (minimum one second step)
    info [safeapacherestart] Restart elapsed seconds: 1
    [2014-07-17 22:58:16 -0400] Disk Usage for dom1 on /dev/sda2 (0/0)
    [2014-07-17 22:58:16 -0400] Archive Status for dom1: 1
    [2014-07-17 22:58:16 -0400] Processing dom1, fork() required to drop privs with (domains:4 domains)
    [2014-07-17 22:58:16 -0400] [setuid] dom1 (uid=704,gid=705)
    [2014-07-17 22:58:16 -0400] [dologs] execute: analog for user: dom1, log: /usr/local/apache/domlogs/dom1.com.bkup.
    [2014-07-17 22:58:16 -0400] /usr/local/cpanel/3rdparty/bin/analog: analog version 6.0/Unix
    [2014-07-17 22:58:16 -0400] /usr/local/cpanel/3rdparty/bin/analog: Warning M: Cache file
    [2014-07-17 22:58:16 -0400]   /home/dom1/tmp/analog/cache doesn't contain last-seven-day statistics; so
    [2014-07-17 22:58:16 -0400]   these may be underestimated
    [2014-07-17 22:58:16 -0400]   (For help on all errors and warnings, see docs/errors.html)
    [2014-07-17 22:58:18 -0400] /usr/local/cpanel/3rdparty/bin/analog: Warning R: Turning off empty Virtual
    [2014-07-17 22:58:18 -0400]   Host Report
    [2014-07-17 22:58:18 -0400] /usr/local/cpanel/3rdparty/bin/analog: Warning R: In Domain Report, turning
    [2014-07-17 22:58:18 -0400]   off pie chart of only one wedge
    [2014-07-17 22:58:20 -0400] [dologs] execute: awstats for user: dom1, log: /usr/local/apache/domlogs/dom1.com.bkup.
    [2014-07-17 22:58:20 -0400] Create/Update database for config "/home/dom1/tmp/awstats/awstats.dom1.com.conf" by AWStats version 7.0 (build 1.971)
    [2014-07-17 22:58:20 -0400] From data in log file "/usr/local/apache/domlogs/dom1.com.bkup"...
    [2014-07-17 22:58:20 -0400] Phase 1 : First bypass old records, searching new record...
    [2014-07-17 22:58:20 -0400] Direct access to last remembered record has fallen on another record.
    [2014-07-17 22:58:20 -0400] So searching new records from beginning of log file...
    [2014-07-17 22:58:20 -0400] Phase 2 : Now process new records (Flush history on disk after 20000 hosts)...
    [2014-07-17 22:58:20 -0400] Jumped lines in file: 0
    [2014-07-17 22:58:20 -0400] Parsed lines in file: 591
    [2014-07-17 22:58:20 -0400]  Found 0 dropped records,
    [2014-07-17 22:58:20 -0400]  Found 0 comments,
    [2014-07-17 22:58:20 -0400]  Found 0 blank records,
    [2014-07-17 22:58:20 -0400]  Found 0 corrupted records,
    [2014-07-17 22:58:20 -0400]  Found 0 old records,
    [2014-07-17 22:58:20 -0400]  Found 591 new qualified records.
    [2014-07-17 22:58:20 -0400] [dologs] execute: webalizer for user: dom1, log: /usr/local/apache/domlogs/dom1.com.bkup.
    [2014-07-17 22:58:20 -0400] Webalizer V2.23-05 (Linux 3.10.23-xxxx-std-ipv6-64 x86_64) English
    [2014-07-17 22:58:20 -0400] Using logfile /usr/local/apache/domlogs/dom1.com.bkup (clf)
    [2014-07-17 22:58:20 -0400] DNS Lookup (10): /home/dom1/tmp/webalizer/dns_cache.db page 621 is on free list with type 2
    [2014-07-17 22:58:20 -0400] PANIC: Invalid argument
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:20 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:20 -0400] db_put fail!
    [2014-07-17 22:58:21 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:21 -0400] db_put fail!
    [2014-07-17 22:58:21 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:21 -0400] db_put fail!
    [2014-07-17 22:58:21 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:21 -0400] db_put fail!
    [2014-07-17 22:58:21 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:21 -0400] db_put fail!
    [2014-07-17 22:58:21 -0400] PANIC: fatal region error detected; run recovery
    [2014-07-17 22:58:21 -0400] 73 addresses in 1 seconds, 73/sec
    [2014-07-17 22:58:21 -0400] Using DNS cache file /home/dom1/tmp/webalizer/dns_cache.db
    [2014-07-17 22:58:21 -0400] Creating output in /home/dom1/tmp/webalizer
    [2014-07-17 22:58:21 -0400] Hostname for reports is 'dom1.com'
    [2014-07-17 22:58:21 -0400] Reading history file... webalizer.hist
    [2014-07-17 22:58:21 -0400] Reading previous run data.. webalizer.current
    [2014-07-17 22:58:21 -0400] Saving current run data... [07/17/2014 22:58:11]
    [2014-07-17 22:58:21 -0400] Generating report for July 2014
    [2014-07-17 22:58:21 -0400] Saving history information...
    [2014-07-17 22:58:21 -0400] Generating summary report
    [2014-07-17 22:58:21 -0400] 591 records in 1 seconds, 591/sec
    Complete
    

    Currentely i am using cPanel version 11.44 (build 27) with Centos 6.5 , I had seen a post http://forums.cpanel.net/f5/rrds-bandwidth-problem-since-upgrade-whm-11-44-0-build-22-a-417582.html but it seems to be an issue related with build 22

    how could this issue be resolved ?
     
  11. Bruce123

    Bruce123 Active Member

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    Cpanel error log output question

    This is a fresh server build. CENTOS 6.5 x86_64 standard & WHM 11.44.0 (build 27)

    I have set up two hosting accounts on the server for initial testing. I am seeing this in the cpanel error log.

    I am showing the output for one of the installed accounts, but I am seeing the exact same thing for both of them. Also, I have replaced the actual user/domain name with "ACCOUNT."

    Code:
    /usr/local/cpanel/logs/error_log:
    [2014-07-19 10:31:22 -0500] warn [cpanellogd] RRDs Error: /var/cpanel/bandwidth/ACCOUNT-all-peak.rrd: Can't call method "quote" on an undefined value at /usr/local/cpanel/Cpanel/Logd.pm line 1360.
    at /usr/local/cpanel/Cpanel/Bandwidth/RRD.pm line 120
    	Cpanel::Bandwidth::RRD::_rrdtool('last', '/var/cpanel/bandwidth/ACCOUNT-all-peak.rrd') called at /usr/local/cpanel/Cpanel/Bandwidth/RRD.pm line 111
    	Cpanel::Bandwidth::RRD::_call_rrdtool(Cpanel::Bandwidth::RRD=HASH(0x2fb3558), 'last', '/var/cpanel/bandwidth/ACCOUNT-all-peak.rrd') called at /usr/local/cpanel/Cpanel/Bandwidth/RRD.pm line 528
    	Cpanel::Bandwidth::RRD::last(Cpanel::Bandwidth::RRD=HASH(0x2fb3558), HASH(0x2fb7110)) called at /usr/local/cpanel/Cpanel/Logd.pm line 1325
    	Cpanel::Logd::updaterrdb('ACCOUNT', 'all', HASH(0x2fad648), 1405783882, Cpanel::Logd::BigLock=HASH(0x22f9d58)) called at /usr/local/cpanel/Cpanel/Logd.pm line 904
    	Cpanel::Logd::updatebw('ACCOUNT', '/home/ACCOUNT', 515, 'ACCOUNT.com', 'unlimited', ARRAY(0x2f2b318), Cpanel::Logd::BigLock=HASH(0x22f9d58), 0) called at /usr/local/cpanel/Cpanel/Logd.pm line 446
    	Cpanel::Logd::scanbandwidth('', undef) called at /usr/local/cpanel/libexec/cpanellogd line 184
    I really do not know what this means, whether it is important, or if it needs to be fixed. So any insight and advice is welcome.

    Both of the accounts were set up with Unlimited bandwidth allowance, if that matters.

    Thank you for your help.
     
  12. kernow

    kernow Well-Known Member

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    Yes were getting these same errors on several servers now:
    Code:
    [2014-07-21 07:07:57 +0000] warn [cpanellogd] RRDs Error: /var/cpanel/bandwidthaccount-all-peak.rrd: Can't call method "quote" on an undefined value at /usr/local/cpanel/Cpanel/Logd.pm line 1360.
     at /usr/local/cpanel/Cpanel/Bandwidth/RRD.pm line 120
            Cpanel::Bandwidth::RRD::_rrdtool('last', '/var/cpanel/bandwidth/account-all-peak.rrd') called at /usr/local/cpanel/Cpanel/Bandwidth/RRD.pm line 111
            Cpanel::Bandwidth::RRD::_call_rrdtool(Cpanel::Bandwidth::RRD=HASH(0x287d8e0), 'last', '/var/cpanel/bandwidth/account-all-peak.rrd') called at /usr/local/cpanel/Cpanel/Bandwidth/RRD.pm line 528
            Cpanel::Bandwidth::RRD::last(Cpanel::Bandwidth::RRD=HASH(0x287d8e0), HASH(0x2f2cb58)) called at /usr/local/cpanel/Cpanel/Logd.pm line 1325
            Cpanel::Logd::updaterrdb('account', 'all', HASH(0x2b635a8), 1405926476, Cpanel::Logd::BigLock=HASH(0x1a2d1a8)) called at /usr/local/cpanel/Cpanel/Logd.pm line 904
            Cpanel::Logd::updatebw('xmedia2', '/home/account', 625, 'domain.net', 26214400000, ARRAY(0x27591b0), Cpanel::Logd::BigLock=HASH(0x1a2d1a8), 1405919360) called at /usr/local/cpanel/Cpanel/Logd.pm line 446
            Cpanel::Logd::scanbandwidth('', undef) called at /usr/local/cpanel/libexec/cpanellogd line 184
    Submitted ticket # 5244461
     
    #12 kernow, Jul 21, 2014
    Last edited: Jul 21, 2014
  13. kernow

    kernow Well-Known Member

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    Update to ticket # 524461
    Code:
    Hello,
    
    Thanks for contacting us today. We have identified and addressed this issue with our internal case 106993. The fix for this issue is currently under review and going through our Quality Assurance process.
    
    Once the fix has been released to the public, we will publish this case number to our change log at http://go.cpanel.net/changelog
    
    Unfortunately, there isn't anything we can do about the error notifications. However, these errors are not critical to the operation of the system and will self-correct once that fix has been released.
    
    Please let me know if you have any further questions and I'll be happy to provide any assistance that I can.
    
    --
    Respectfully,
    
    Phil Stark
    cPanel, Inc.
     
  14. k2tec

    k2tec Well-Known Member

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    What I can see :

    The error is gone in WHM 11.44.1 (build 7)
    But still exist in WHM 11.44.0 (build 30)
     
  15. Metro2

    Metro2 Well-Known Member

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    I can confirm - 11.44.0.30

    My logs this morning look like this excerpt:

    (I replaced account username with "example" and domain name with "example.com" in the paste below)

    Code:
    
    [2014-07-24 06:13:31 -0500] warn [cpanellogd] RRDs Error: /var/cpanel/bandwidth/example-all-peak.rrd: Can't call method "quote" on an undefined value at /usr/local/cpanel/Cpanel/Logd.pm line 1360.
     at /usr/local/cpanel/Cpanel/Bandwidth/RRD.pm line 120
            Cpanel::Bandwidth::RRD::_rrdtool('last', '/var/cpanel/bandwidth/example-all-peak.rrd') called at /usr/local/cpanel/Cpanel/Bandwidth/RRD.pm line 111
            Cpanel::Bandwidth::RRD::_call_rrdtool(Cpanel::Bandwidth::RRD=HASH(0x49edb50), 'last', '/var/cpanel/bandwidth/example-all-peak.rrd') called at /usr/local/cpanel/Cpanel/Bandwidth/RRD.pm line 528
            Cpanel::Bandwidth::RRD::last(Cpanel::Bandwidth::RRD=HASH(0x49edb50), HASH(0x41fcc10)) called at /usr/local/cpanel/Cpanel/Logd.pm line 1325
            Cpanel::Logd::updaterrdb('example', 'all', HASH(0x4136ac0), 1406200411, Cpanel::Logd::BigLock=HASH(0x2d7ec78)) called at /usr/local/cpanel/Cpanel/Logd.pm line 904
            Cpanel::Logd::updatebw('example', '/home/example', 699, 'example.com.com', 47185920000, ARRAY(0x3ab1578), Cpanel::Logd::BigLock=HASH(0x2d7ec78), 1406193288) called at /usr/local/cpanel/Cpanel/Logd.pm line 446
            Cpanel::Logd::scanbandwidth('', undef) called at /usr/local/cpanel/libexec/cpanellogd line 184
    
    
    Based on the previous replies in this thread (one suggesting to open a ticket, and one showing the answer kernow got to his ticket) I'm not sure if I should open one or not.
     
  16. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    Internal case number 106993 is addressed in cPanel version 11.44.1.7:

    Fixed case 106993: Fix DBI connection error when running cpanellogd for a single user.

    Any version prior to this is not going to have the resolution included.

    Thank you.
     
  17. cpanelinfoseeker

    cpanelinfoseeker Well-Known Member

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    Upgrade to WHM 11.44.1 (build 7) fixed the problem for me on both servers.
    Thank you!
     
  18. ciao70

    ciao70 Member

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    WHM 11.44.1 (build7) fixed the problem

    Thank you
     
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