Ruby application can't find gem that is installed

xnau webdesign

Aug 13, 2017
Wailua Homesteads, Kauai
cPanel Access Level
Root Administrator
I used Passenger (via Application Manager) to deploy Redmine on my server. It had been working for months, but then stopped working.

In the error log, I'm seeing:

Could not spawn process for application /home/username/redmine: The application encountered the following error: Could not find rake-13.0.3 in any of the sources (Bundler::GemNotFound)

Funny thing is, I do have Rake 13.0.3 installed. In the Application Manager, the "Ensure dependencies" check comes in OK. In the terminal, "bundle check" comes back with "The Gemfile's dependencies are satisfied" so I really don't see any reason why the application can't find it. Running "bundle update" does not report any problems either.

I'm not familiar enough with these things to know what to do...seems like I need to tell Remine where to find the gem, but I don't know where that would be done.

Does anyone have some constructive suggestions for solving this problem? I've got a major project on hold until I can get my bug tracker working again.



Staff member
Jan 12, 2021
cPanel Access Level
Root Administrator
Hey there! In doing some research on this, it seems like the bundler path may be misconfigured in some manner.

Could you try running the following and seeing if the error persist?

bundle install --path vendor/cache
Additionally, do you have a gemfile.lock in place? If so, try moving that out of the way to see if that may be interfering.

More on the bundler path configurations can be found in the first paragraph of this page here: