s3 backups upload failing

[johnnybravoh]

Hello,

I have set up automated backups in WHM and configured an external destination to be S3. The S3 destination validates just fine. When looking at /usr/local/cpanel/logs/cpbackup_transporter/ log file I see the following:

[2016-01-11 13:41:55 -0600] info [cpbackup_transporter] Uploading system backup file /backup/2016-01-11/system_files.tar to S3
[2016-01-11 13:41:56 -0600] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-01-11/system_files.tar to /<directory_name>/2016-01-11/system_files.tar for destination: S3
[2016-01-11 13:41:56 -0600] warn [cpbackup_transporter] Upload attempt failed: Failure in initiate_multipart_upload: Amazon::S3: Amazon responded with 307 Temporary Redirect
at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Amazon/S3/Bucket.pm line 97.
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.

From what I've seen the 307 Temporary redirect indicates that the bucket isn't available but the successful validation seems to confirm that it is. Indeed, I have confirmed that the bucket I'm using is valid.

Any ideas?

 

[cPanelMichael]

Hello

If the bucket is recently created (within minutes), Amazon's services have not fully propagated the bucket information in their network. This causes a redirect output from their end, which causes the backup transporter to fail. If it's existed longer than several minutes, could you verify which region it's configured on?

Thank you.

 

[johnnybravoh]

It's on oregon or us-west-2. When I researched this initially I had read that this could be a propagation issue, but I waited what I believed was an appropriate amount of time (>.5 hr) and it still happened. I just force ran the backup again while typing this and got the same message.

 

[johnnybravoh]

Disregard. This appears to be working now. Apparently I didn't wait long enough for propagation.

 

[cPanelMichael]

I am happy to see the issue is now resolved. Thank you for updating us with the outcome.