safe_userchgid error on a Xen VPS

icyshout

Registered
Jun 23, 2014
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Root Administrator
I have recently install Cpanel/WHM on a new CentOS 6.5 server residing on a Xen cluster.
The install completed successfully with no errors.
When I try to add a new user account through WHM I receive the error:

Code:
safe_userchgid: chown: /home/testdomain/etc: Permission denied at /usr/local/cpanel/Cpanel/SafetyBits.pm line 87.
All the research I have done into this error point to a config issue with OpenVZ containers.
"you need to increase the quotaugidlimit value on the parent server"

Unfortunately I am on a Xen cluster so this advice is a little useless. Has anyone else experienced this and know of a workaround?
 

vanessa

Well-Known Member
PartnerNOC
Sep 26, 2006
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Virginia Beach, VA
cPanel Access Level
DataCenter Provider
I've only ever really seen this on OVZ, but perhaps you can check to make sure quotas are enabled for the VM and that you're not out of disk space and/or inodes? It is indeed a quota problem, but afaik Xen doesn't have the same tyoe if configuration parameters as VZ at the guest level.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
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Hello :)

Yes, make sure there are no disk space or inode limitations preventing the account creation. Do you have access to the VPS hardware node or do you rent the VPS from a hosting provider?

Thank you.