/scripts/fixwebalizer* not working correctly

[audrey]

Hi

On one of my servers
the
/scripts/fixwebalizer*
is not working correctly.
Please see details below.

I only have the webalizer statistics set to run on this server.

This is a server wide issue

Server is running
CENTOS 6.4 x86_64 standard – host
WHM 11.42.1 (build 24)
Load Averages: 2.60 2.86 3.74

root@host [~]# /scripts/fixwebalizer*
Warning: this will destory all previous webalizer data!
Enter Username to fix webalizer for? XXXXXXX
removed `/home/ XXXXXXX/tmp/webalizer/webalizer.current'
removed `/home/ XXXXXXX/tmp/webalizer/webalizer.hist'
removed `/home/ XXXXXXX/tmp/webalizer/dns_cache.db'
Log checker loaded ok..
==> cPanel Log Daemon version 26.0
Logs are already being processed, please try again later.

web host manager says
XXXXXXX Stats Last Processed at:
Fri Aug 1 08:22:31 2014 Bandwidth Last Processed at:
Fri Aug 1 13:16:33 2014 Stats Processing is keeping up

Schedule Summary
Stat Type Updated
Web Traffic Statistics every 24 hours
Bandwidth Statistics every 24 hours

Statistics Processing Times - no times are checked for
log analysis NOT to be performed.

Thanks in advance for your help

Take Care
Audrey

 

[cPanelMichael]

Hello

Could you let us know your reasoning for running the "/scripts/fixwebalizer" script? Are you having a specific issue with Webalizer?

Thank you.

 

[audrey]

Hi

Thanks for your help

Aside from the /scripts/fixwebalizer* - the webalizer works great

There a couple of reasons that I want to reset the webalizer.

1- on some sites - the webalizer hasn't worked since 2003
(these sites have been migrated from other servers)
and sometimes I want to get them working again on a particular site
for various reasons.

2- sometimes on sites with huge tmp files for the webalizer that a specific user doesn't need -
it usually works best to run /scripts/fixwebalizer* rather than deleting the tmp files manually

Thanks
Take Care
Audrey

 

[cPanelMichael]

root@host [~]# /scripts/fixwebalizer*
Warning: this will destory all previous webalizer data!
Enter Username to fix webalizer for? XXXXXXX
removed `/home/ XXXXXXX/tmp/webalizer/webalizer.current'
removed `/home/ XXXXXXX/tmp/webalizer/webalizer.hist'
removed `/home/ XXXXXXX/tmp/webalizer/dns_cache.db'
Log checker loaded ok..
==> cPanel Log Daemon version 26.0
Logs are already being processed, please try again later.

You can check to see if there is any activity happening with cpanellogd by reviewing the stats_log:

tail -f /usr/local/cpanel/logs/stats_log

Also, you can review the current cpanellogd action with a command such as:

ps aux|grep cpanellogd

You may want to wait for the existing activity to finish before proceeding.

Thank you.

 

[audrey]

Hi

I ran the commands to check that nothing is running.
Unless I am misreading the results-nothing appears to be running.

root@host [~]# tail -f /usr/local/cpanel/logs/stats_log
[2014-08-04 17:40:04 -0400] [sepxferlog]
[2014-08-04 17:40:05 -0400] [sepxferlog] complete
[2014-08-04 17:40:05 -0400] Done Checking Logs
==> Loaded RRDs: version 1.4.7
[2014-08-04 17:48:25 -0400] Checking Bandwidth
[2014-08-04 17:48:25 -0400] I/O: best-effort: prio 4
[2014-08-04 17:48:25 -0400] Processing bandwidth.
[2014-08-04 17:48:29 -0400] Done Checking Bandwidth
==> Loaded RRDs: version 1.4.7
==> Retention days: 15


root@host [~]# ps aux|grep cpanellogd
root 16624 0.0 0.0 27164 3444 ? SN Jul22 0:05 cpanellogd - sleeping for logs
root 22920 0.0 0.0 103248 860 pts/6 S+ 17:55 0:00 grep cpanellogd
root@host [~]#

After I ran the above commands- I tried the /scripts/fixwebalizer* script again.
Same results-
I got the
"Logs are already being processed, please try again later" message

What is strange- is that
1-one of the sites that I ran the script on-
(that hasn't worked since 2003) after I ran the /scripts/fixwebalizer* script and after I got the "Logs are already being processed, please try again later" message - the webalizer stats miraculously deleted all old webalizer files and started working again.
2- Another site that was working - after I ran the /scripts/fixwebalizer* script -it stopped working.
In both of the above cases, when I ran the /scripts/fixwebalizer* script -I got the
"Logs are already being processed, please try again later" message

Thanks again for your help.
Take Care
Audrey

 

[cPanelMichael]

Feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.