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/scripts/fixwebalizer* not working correctly

Discussion in 'General Discussion' started by audrey, Aug 1, 2014.

  1. audrey

    audrey Well-Known Member

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    Hi

    On one of my servers
    the
    /scripts/fixwebalizer*
    is not working correctly.
    Please see details below.

    I only have the webalizer statistics set to run on this server.

    This is a server wide issue

    Server is running
    CENTOS 6.4 x86_64 standard – host
    WHM 11.42.1 (build 24)
    Load Averages: 2.60 2.86 3.74

    root@host [~]# /scripts/fixwebalizer*
    Warning: this will destory all previous webalizer data!
    Enter Username to fix webalizer for? XXXXXXX
    removed `/home/ XXXXXXX/tmp/webalizer/webalizer.current'
    removed `/home/ XXXXXXX/tmp/webalizer/webalizer.hist'
    removed `/home/ XXXXXXX/tmp/webalizer/dns_cache.db'
    Log checker loaded ok..
    ==> cPanel Log Daemon version 26.0
    Logs are already being processed, please try again later.

    web host manager says
    XXXXXXX Stats Last Processed at:
    Fri Aug 1 08:22:31 2014 Bandwidth Last Processed at:
    Fri Aug 1 13:16:33 2014 Stats Processing is keeping up

    Schedule Summary
    Stat Type Updated
    Web Traffic Statistics every 24 hours
    Bandwidth Statistics every 24 hours

    Statistics Processing Times - no times are checked for
    log analysis NOT to be performed.

    Thanks in advance for your help

    Take Care
    Audrey
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you let us know your reasoning for running the "/scripts/fixwebalizer" script? Are you having a specific issue with Webalizer?

    Thank you.
     
  3. audrey

    audrey Well-Known Member

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    Hi

    Thanks for your help

    Aside from the /scripts/fixwebalizer* - the webalizer works great

    There a couple of reasons that I want to reset the webalizer.

    1- on some sites - the webalizer hasn't worked since 2003
    (these sites have been migrated from other servers)
    and sometimes I want to get them working again on a particular site
    for various reasons.

    2- sometimes on sites with huge tmp files for the webalizer that a specific user doesn't need -
    it usually works best to run /scripts/fixwebalizer* rather than deleting the tmp files manually

    Thanks
    Take Care
    Audrey
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    You can check to see if there is any activity happening with cpanellogd by reviewing the stats_log:

    Code:
    tail -f /usr/local/cpanel/logs/stats_log
    Also, you can review the current cpanellogd action with a command such as:

    Code:
    ps aux|grep cpanellogd
    You may want to wait for the existing activity to finish before proceeding.

    Thank you.
     
  5. audrey

    audrey Well-Known Member

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    Hi

    I ran the commands to check that nothing is running.
    Unless I am misreading the results-nothing appears to be running.

    root@host [~]# tail -f /usr/local/cpanel/logs/stats_log
    [2014-08-04 17:40:04 -0400] [sepxferlog]
    [2014-08-04 17:40:05 -0400] [sepxferlog] complete
    [2014-08-04 17:40:05 -0400] Done Checking Logs
    ==> Loaded RRDs: version 1.4.7
    [2014-08-04 17:48:25 -0400] Checking Bandwidth
    [2014-08-04 17:48:25 -0400] I/O: best-effort: prio 4
    [2014-08-04 17:48:25 -0400] Processing bandwidth.
    [2014-08-04 17:48:29 -0400] Done Checking Bandwidth
    ==> Loaded RRDs: version 1.4.7
    ==> Retention days: 15


    root@host [~]# ps aux|grep cpanellogd
    root 16624 0.0 0.0 27164 3444 ? SN Jul22 0:05 cpanellogd - sleeping for logs
    root 22920 0.0 0.0 103248 860 pts/6 S+ 17:55 0:00 grep cpanellogd
    root@host [~]#

    After I ran the above commands- I tried the /scripts/fixwebalizer* script again.
    Same results-
    I got the
    "Logs are already being processed, please try again later" message

    What is strange- is that
    1-one of the sites that I ran the script on-
    (that hasn't worked since 2003) after I ran the /scripts/fixwebalizer* script and after I got the "Logs are already being processed, please try again later" message - the webalizer stats miraculously deleted all old webalizer files and started working again.
    2- Another site that was working - after I ran the /scripts/fixwebalizer* script -it stopped working.
    In both of the above cases, when I ran the /scripts/fixwebalizer* script -I got the
    "Logs are already being processed, please try again later" message

    Thanks again for your help.
    Take Care
    Audrey
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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