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/scripts/upcp --force stops

Discussion in 'General Discussion' started by bsasninja, Aug 17, 2010.

  1. bsasninja

    bsasninja Well-Known Member

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    I´ve ran /scripts/upcp --force and the process stops here:



    perlmods
    ........
    ........
    ........
    ........
    ........
    ........
    ........
    ........
    ........
    ........
    ........
    ........
    ........
    ........
    perlmods complete

    mysqlcleanup
    mysqlcleanup complete

    and nothing else comes out

    on the process list I see that they are sleeping

    root 6065 0.0 0.1 102504 8412 pts/0 S+ 18:12 0:00 cPanel Update (upcp) - Master
    root 6079 0.0 0.1 104700 8112 ? Ss 18:12 0:00 cPanel Update (upcp) - Slave
    root 6511 0.1 0.0 33752 4764 ? S 18:12 0:00 /usr/bin/perl /var/cpanel/perl/installer

    I ran it again and stops right there? Should I wait still it ends??

    Thanks
     
  2. bsasninja

    bsasninja Well-Known Member

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    when I enter to WHM shows the latest release version an also centos has been updated from 5.4 to 5.5.
    Also evertything is running fine, the only that I have doubt is with the above process.
     
  3. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    I would allow more time for the cPanel update (upcp) processes to complete. How much time has passed since you started the cPanel update? If you believe there is no activity occurring or if you suspect a problem you are welcome to submit a support request so that we may examine the situation.
     
  4. prashant_ohol

    prashant_ohol Active Member

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    Hey,

    Edited by cPanel Staff:

    Restarting or rebooting a server is not recommended to stop a cPanel update (upcp) process. If properly investigated and diagnosed, an experienced system administrator may use normal OS-provided tools to terminate processes, such as by using the command-line utility "kill" via console or root SSH access. Please see the following post for further clarification and a cautionary warning: cPanel Forums - View Single Post - /scripts/upcp --force stops


    Prashant
     
    #4 prashant_ohol, Aug 18, 2010
    Last edited by a moderator: Aug 18, 2010
  5. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Do not reboot only to kill processes without prior investigation and proper diagnosis

    Cautionary Warning: Please do not restart or reboot the system merely because there is a running cPanel update (upcp) process; restarting the system should not be necessary. To ensure an issue is corrected the difficulty should be properly investigated and analyzed to allow for an accurate diagnosis.

    I know of only a few rare circumstances where there may be a certain process that cannot be killed easily or terminated through normal methods, if I recall correctly once instance was related to file system disk quotas and specific to the OS-vendor-provided "repquota" utility, and only then -- if properly diagnosed -- may an issue necessitate a system restart, but I have never encountered an instance where a cPanel update (upcp) process could not be easily terminated with minimal effort (such as by using "kill" via console or root SSH access).
     
    #5 cPanelDon, Aug 18, 2010
    Last edited: Aug 18, 2010
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