/scripts/updateuserdomains returns workaround enabled

[clrockwell]

Hello all,

Based on the cpanel troubleshooting guide, I ran
/scripts/updateuserdomains and it returned

== WORKAROUND ENABLED ==
Serious Problem -- This should never happen!!
The hostname (truckingshow.com) is owned by the user myusername
== WORKAROUND ENABLED ==

The hostname, I thought, was srv.truckingshow.com, it is set-up in the dns zones. myusername is what I put in for the username when I created the account for www.truckingshow.com. We are getting 550 unroutable address failures when sending mail to this domain,figured we will solve this error first.

Thanks,

 

[DaveUsedToWorkHere]

What is the output of the 'hostname' command? I'd recommend making sure your hostname is not set to truckingshow.com as that is not a valid hostname. A valid hostname should be like you suggested srv.truckingshow.com which has 2 '.'s.

If you are unable to set your hostname or figure out the issue, feel free to submit a support request (check my signature for the link).