Sectigo AutoSSL doesn't renew domain

[martin MHC]

Our clients are calling us up because AutoSSL Sectigo (Cpanel) are not renewing the domains. What do we do? This happens before and this is happening again now -- why is CPanel becoming soooooo ****. This is really bad. The AutoSSL is recognising the domain SSL is expired

 10:37:25 AM ERROR TLS Status: Defective
  ERROR Certificate expiry: 2/11/23, 12:00 AM UTC (0.44 days ago)
  ERROR Defect: OPENSSL_VERIFY: The certificate chain failed OpenSSL’s verification (0:10:CERT_HAS_EXPIRED).

But it is not renewing the certificates and even now manually renewing it is not doing so.

How can we fix this and how can we stop this problem in the future?

 

[cPRex]

Hey there! Have you tried switching to the Let's Encrypt SSL provider? The Let's Encrypt Plugin | cPanel & WHM Documentation

 

[martin MHC]

Hey there! Have you tried switching to the Let's Encrypt SSL provider? The Let's Encrypt Plugin | cPanel & WHM Documentation

Hi @cPRex yes eventually we had to use LetsEncrypt, but that doesn't solve the core issue that the Sectigo SSL system doesn't seem to be working, are you aware of best methods we can use to highlight, promote this issue to be solved, either by Sectigo or by WHM/cPanel? Cheers .

This issue makes us look bad to the clients and while we can stomach issues only we are aware of, when they're cutting clients websites off and we can't fix it that's a big red flag for not continuing cPanel. :-/

 

[cPRex]

Yes, we are definitely aware, and the best answer right now is to switch to Let's Encrypt.