Sectigo not accepting one-off requests

LBJ

Well-Known Member
Nov 1, 2003
107
18
168
cPanel Access Level
DataCenter Provider
G'day Team,

Our servers are receiving the following response when trying to generate one-off certificates for new sites...

The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later.

Does anyone know if this is related to...

https://support.cpanel.net/hc/en-us/articles/4415119177111

According to the Sectigo status page though, everything is supposed to be running at 100%...

https://sectigo.status.io/

Thanks for any info available.

Best regards,

LBJ
 

LBJ

Well-Known Member
Nov 1, 2003
107
18
168
cPanel Access Level
DataCenter Provider
Just an update...

After a few hours, Sectigo began processing again, but queued requests were not processed and required another request.

Their status page showed everything as running smoothly at all times. I'm guessing they don't bother updating that page frequently.

Best regards,

LBJ
 
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andrew.n

Well-Known Member
Jun 9, 2020
780
282
63
EU
cPanel Access Level
Root Administrator
Unfortunately in the past 2 weeks the service is bumpy...... :(
 

roliboli

Active Member
Sep 3, 2003
44
1
158
Switzerland
Hi

We receive a lot of "The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again late".
This is a big issue because on new accounts the time to receive a cert is not predictable.

@cpanel: can you resolve this issue with sectigo?

Or does any other know a workaround?

Best regards,
Roland
 

cPanelAnthony

Administrator
Staff member
Oct 18, 2021
1,051
106
118
Houston, TX
cPanel Access Level
Root Administrator
Hi

We receive a lot of "The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again late".
This is a big issue because on new accounts the time to receive a cert is not predictable.

@cpanel: can you resolve this issue with sectigo?

Or does any other know a workaround?

Best regards,
Roland
Are you still having issues? If so, can you please open a ticket using the link in my signature and provide me with the ID?
 

WorkinOnIt

Well-Known Member
Aug 3, 2016
233
31
78
UK
cPanel Access Level
Root Administrator
I'm having issues today too:

The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later.

This has affected my mail.domain.com from being able to operate. Is there a fix available ?
 

Kent Brockman

Well-Known Member
PartnerNOC
Jan 20, 2008
1,289
65
178
Buenos Aires, Argentina
cPanel Access Level
Root Administrator
Same thing happenning here. Sectigo became far too intermitent and lately it is not working for a couple hours a day. I had to issue certs using Let's Encrypt, which works like a breeze.
Please fix the Sectigo feature..
 

cPanelAnthony

Administrator
Staff member
Oct 18, 2021
1,051
106
118
Houston, TX
cPanel Access Level
Root Administrator
I'm having issues today too:

The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later.

This has affected my mail.domain.com from being able to operate. Is there a fix available ?
Are you still having issues? Do you still have problems on sectigo, and if so, can you try Let's Encrypt and let me know if issues persist?
 

LBJ

Well-Known Member
Nov 1, 2003
107
18
168
cPanel Access Level
DataCenter Provider
Are you still having issues? Do you still have problems on sectigo, and if so, can you try Let's Encrypt and let me know if issues persist?
As of just now Australian time...

" 3:19:26 PM The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later."

Once again there is no mention of the problem on their status page...

https://sectigo.status.io/

We've reverted to Lets Encrypt in the interim as a workaround since we can't expect incoming clients to put up with such poor initial service. Providing clients with https access is an essential element of any business site.

Best regards,

LBJ
 

cPanelAnthony

Administrator
Staff member
Oct 18, 2021
1,051
106
118
Houston, TX
cPanel Access Level
Root Administrator
As of just now Australian time...

" 3:19:26 PM The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later."

Once again there is no mention of the problem on their status page...

https://sectigo.status.io/

We've reverted to Lets Encrypt in the interim as a workaround since we can't expect incoming clients to put up with such poor initial service. Providing clients with https access is an essential element of any business site.

Best regards,

LBJ
Would you be able to open a ticket using the link in my signature or by asking your web hosting provider to do one? We would be more than happy to take a look into the specific Sectigo issues causing these AutoSSL problems for your host.
 

LBJ

Well-Known Member
Nov 1, 2003
107
18
168
cPanel Access Level
DataCenter Provider
Would you be able to open a ticket using the link in my signature or by asking your web hosting provider to do one? We would be more than happy to take a look into the specific Sectigo issues causing these AutoSSL problems for your host.
G'day cPanelAnthony,

Thank you for the offer, but you really don't need access to one of our servers for this issue.

It's simply a continuing but intermittent issue with the Sectigo service. If you just set up a live and active cPanel system and monitor it regularly for failed certificate requests, you're sure to see the same issue as all the above cPanel clients have encountered and reported.

When it occurs on one server, the issue is present on all servers over multiple data centers.

With no corrective action or changes on the cPanel boxes, the Sectigo service will eventually come back online after anywhere between 15 minutes and a couple of hours.

It's obviously most noticeable when new accounts are created during the day and an ad-hoc request is made to Sectigo for the new account.

Best regards,

LBJ
 

Peashooter

Registered
Jul 20, 2020
4
0
1
Toronto
cPanel Access Level
Root Administrator
I'm having the same issue on a newly created account. I keep getting the message in the logs: "The provider “cPanel (powered by Sectigo)” cannot currently accept incoming requests. The system will try again later." I had tried a few days ago and was seeing the same thing. Is there a work around or what is everyone suppose to do who is experiencing this?
 

ServerHealers

Member
Sep 21, 2015
9
7
53
India
cPanel Access Level
Root Administrator
Hi @WorkinOnIt,

Sectigo(formerly Comodo CA) is not a cPanel owned company. "cPanel (powered by Sectigo)" is the cPanel's default SSL provider. The one that ships with cPanel.

cPanel provides an official installation script for Let's Encrypt™, and you can install this third-party AutoSSL provider if needed: The Let's Encrypt™ Plugin

Let's Encrypt can issue certificates faster, and there are few other benefits over the "cPanel (powered by Sectigo)" provider. However, Let's Encrypt imposes significant rate and domain limits, unlike the default provider. So, review the rate limits before you consider switching: Let's Encrypt Rate Limits

Regarding the mentioned issues with Sectigo, it seems they are aware of it, and the cPanel team probably already informed them about this. They have an upcoming Certificate Issuing Platform Scheduled Maintenance on Saturday, January 15, 2022; 23:59 UTC. Let's hope they will fix all issues with that scheduled maintenance. So, I'd recommend you wait until that before considering other options.
 
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