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Secure SSL/TLS settings not correct

Discussion in 'E-mail Discussion' started by stefanbc, Apr 28, 2015.

  1. stefanbc

    stefanbc Well-Known Member

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    Hi,

    The shown values for Secure SSL/TLS settings that Cpanel is showing to users are not correct.
    For both Imap and POP the shown ports are not working

    For example for POP I can't seem to connect using 995 and 465 but I can do it on 110 and 587.

    Any ideas?
     

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  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you have any firewall rules installed that could be blocking connections to those ports?

    Thank you.
     
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  3. stefanbc

    stefanbc Well-Known Member

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    CSF, but those ports are allowed, see images. Is there something else I could check?
     

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  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Try using telnet from a remote server to access those ports to see if you get a response. EX:

    Code:
    telnet "YOUR-SERVER-IP" 995
    Thank you.
     
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  5. stefanbc

    stefanbc Well-Known Member

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    All ports seem to answer. But trying to connect with SSL/TLS doesn't work
    Only STARTTLS works on ports 143 and 587

    I attached an image showing Thunderbird trying to connect

    Thank you
     

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    #5 stefanbc, Apr 29, 2015
    Last edited: Apr 29, 2015
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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