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Security Handling [improving the error message is CPANEL-5713]

Discussion in 'Security' started by Popsy, May 17, 2016.

  1. Popsy

    Popsy Registered

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    Hello all,
    an webmail user tried logging in their a got this error message below

    Security Policy Handling Failed
    Please contact the system admin or check the error_log file.

    I logged into the cpanel as admin and I was able to open that user account from there. How do i fix this challenge.
     

    Attached Files:

  2. PenguinInternet

    PenguinInternet Well-Known Member
    PartnerNOC

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    Twitter:
    Their password is too weak and doesn't meet your password strength requirements - they just need to change the password to a more complex one (as opposed to you dropping your required complexity as this obviously reduces security). Granted the error isn't very self explanatory - it threw us a bit the first time we saw it
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    This will happen when the password is expired, or too weak, as mentioned in the previous response. Documentation you may find helpful is available at:

    Configure Security Policies - Documentation - cPanel Documentation

    Internal case CPANEL-5713 is open to address the vagueness of this error message. I'll update this thread with more information on the status of this case once it's available.

    Thank you.
     
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