Security Handling [improving the error message is CPANEL-5713]

[Popsy]

Hello all,
an webmail user tried logging in their a got this error message below

Security Policy Handling Failed
Please contact the system admin or check the error_log file.

I logged into the cpanel as admin and I was able to open that user account from there. How do i fix this challenge.

 

[PenguinInternet]

Their password is too weak and doesn't meet your password strength requirements - they just need to change the password to a more complex one (as opposed to you dropping your required complexity as this obviously reduces security). Granted the error isn't very self explanatory - it threw us a bit the first time we saw it

 

[cPanelMichael]

Hello,

This will happen when the password is expired, or too weak, as mentioned in the previous response. Documentation you may find helpful is available at:

Configure Security Policies - Documentation - cPanel Documentation

Internal case CPANEL-5713 is open to address the vagueness of this error message. I'll update this thread with more information on the status of this case once it's available.

Thank you.