Security Handling [improving the error message is CPANEL-5713]

Popsy

Registered
May 17, 2016
2
0
1
Ghana
cPanel Access Level
Website Owner
Hello all,
an webmail user tried logging in their a got this error message below

Security Policy Handling Failed
Please contact the system admin or check the error_log file.

I logged into the cpanel as admin and I was able to open that user account from there. How do i fix this challenge.
 

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PenguinInternet

Well-Known Member
PartnerNOC
Jun 20, 2007
191
23
68
Cardiff, UK
cPanel Access Level
DataCenter Provider
Twitter
Their password is too weak and doesn't meet your password strength requirements - they just need to change the password to a more complex one (as opposed to you dropping your required complexity as this obviously reduces security). Granted the error isn't very self explanatory - it threw us a bit the first time we saw it
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
Hello,

This will happen when the password is expired, or too weak, as mentioned in the previous response. Documentation you may find helpful is available at:

Configure Security Policies - Documentation - cPanel Documentation

Internal case CPANEL-5713 is open to address the vagueness of this error message. I'll update this thread with more information on the status of this case once it's available.

Thank you.