Security Policy Handling Failed - message displayed after user cPanel login

sneader

Well-Known Member
Aug 21, 2003
1,194
62
178
La Crosse, WI
cPanel Access Level
Root Administrator
I recently adjusted our server's Password Strength Configuration (under WHM > Security Center). After that, I had a report of a user that, when logging into cPanel, received the message:

Security Policy Handling Failed
Please attempt to log in again.
If this problem persists, please contact the system admin.
If I changed the Password Strength Configuration back to the way it was, the problem went away.

In looking at the cPanel error log (at /usr/local/cpanel/logs/error_log) the following was being logged:

No security policy validation found. Probably caused by mismatch between configuration loaded by cpsrvd and securitypolicy.cgi.
This is usually a transient situation caused by reconfiguration of security policies while a user is logging in.
If the issue persists, try restarting cpsrvd.
Based on the error, cPanel was restarted with /etc/init.d/cpanel restart and now the problem has gone away.

I hope this helps someone out there in the future. Thanks to cPanel Technical Analyst Jeff Peterson for the assist on this one!

- Scott
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
Hello :)

I am happy to see the issue was resolved. Thank you for letting us know the solution.

Thank you.