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Security Policy Handling Failed - message displayed after user cPanel login

Discussion in 'Security' started by sneader, Apr 29, 2014.

  1. sneader

    sneader Well-Known Member

    Aug 21, 2003
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    La Crosse, WI
    cPanel Access Level:
    Root Administrator
    I recently adjusted our server's Password Strength Configuration (under WHM > Security Center). After that, I had a report of a user that, when logging into cPanel, received the message:

    If I changed the Password Strength Configuration back to the way it was, the problem went away.

    In looking at the cPanel error log (at /usr/local/cpanel/logs/error_log) the following was being logged:

    Based on the error, cPanel was restarted with /etc/init.d/cpanel restart and now the problem has gone away.

    I hope this helps someone out there in the future. Thanks to cPanel Technical Analyst Jeff Peterson for the assist on this one!

    - Scott
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    Rodrigo Gomes likes this.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    I am happy to see the issue was resolved. Thank you for letting us know the solution.

    Thank you.
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