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See reason why email is filtered?

Discussion in 'E-mail Discussions' started by DennisMidjord, Jan 12, 2017.

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  1. DennisMidjord

    DennisMidjord Well-Known Member

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    Hi,

    Is it possible to see why an email was filtered? I know you can see the sender address, but this isn't really sufficient. One of our clients has a lot of rules, and it seems like random mails (eg. email from hotel booking) has been filtered. I've checked his filters, and most of them are just blocking spam titles.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You can see that a message was filtered in the message output within /var/log/exim_mainlog, however no native feature in cPanel exists to tell you which specific filter rule was responsible for the message getting filtered. You'd need to examine the affected message and manually test it via the instructions under the "Testing a new filter file" section of the following document:

    1. Forwarding and filtering in Exim

    Thank you.
     
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