Select the action for the system to take on an email account when it detects a potential spammer

davetanguay · Aug 7, 2018

I have Tweak Settings > Select the action for the system to take on an email account when it detects a potential spammer > set to "Hold outgoing mail"

Is there a way to view these hold emails? And how would I release them?

Does root get alerted when there are messages on hold?

rpvw · Aug 8, 2018

This is the section from the release notes :

Reject and hold outgoing mail for suspect spammers
When an email account sends outbound mail to a large number of unique recipients, the server marks that email account as a potential spammer. Administrators can configure the threshold of unique recipients with the Number of unique recipients per hour to trigger potential spammer notification tweak setting.

In cPanel & WHM version 74, administrators can now select the action that the server should automatically perform when it detects potential spammers. Use the Select the action for the system to take on an email account when it detects a potential spammer tweak setting to configure this behavior in the Mail section of WHM's Tweak Settings interface (WHM >> Home >> Server Configuration >> Tweak Settings). The server will perform one of the following actions:

Take no action — Do not perform any action for the email account.

Hold outgoing mail — Hold all outbound messages in a queue for the email account.

Reject outgoing mail — Reject all outbound messages for the email account.

Note:

This setting defaults to Take no action.

To release or delete outgoing mail held in the queue, perform the following actions in cPanel's Email Accounts interface (cPanel >> Home >> Email >> Email Accounts):

Click Manage Suspension.

Select Allow for the Send option.

If applicable, click Delete messages from the mail queue to remove any queued messages.

Click Save.

Click to expand...

It describes how to release them, but I am unsure if they will be available in the WHM mail queue to be inspected.

As far as the alert to root - it looks like that is managed by the Tweak Settings

Number of unique recipients per hour to trigger potential spammer notification.

The system will send a notification when any email account sends email to more than the specified number of recipients in one hour.
Email sent by mailman is exempt from this detection.
Click to expand...

Hope this helps.

cPanelMichael · Aug 9, 2018

Hello @davetanguay,

The information from the Release Notes that's quoted in the previous post should answer your questions. Let us know if you need additional clarification or have additional questions.

Thanks!

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Select the action for the system to take on an email account when it detects a potential spammer

davetanguay Active Member

rpvw Well-Known Member

cPanelMichael Forums Analyst Staff Member

Select version of PHP Option in cPanel?

Select a PHP version without CageFS?

SOLVED Nameserver Selection suddenly changed from Bind to NSD

SOLVED Exim how to override default dkim_selector

SOLVED [CPANEL-20499] Transfers fail when "Copy Home Directory" is deselected

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