Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Selection not saving in Contact Manager > Notifications

Discussion in 'User Experience' started by mdsdigital, May 6, 2016.

  1. mdsdigital

    mdsdigital Member

    Joined:
    Jan 31, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    For some reason, the selections made under Notifications in Contact Manager are not being saved. After we click save, we go back and they're all unselected.

    We need to enable these in order to receive backup notifications from the system. Any ideas? Thanks!
     
    #1 mdsdigital, May 6, 2016
  2. vanessa

    vanessa Well-Known Member
    PartnerNOC

    Joined:
    Sep 26, 2006
    Messages:
    829
    Likes Received:
    26
    Trophy Points:
    178
    Location:
    Virginia Beach, VA
    cPanel Access Level:
    DataCenter Provider
    These save to /var/cpanel/icontact_event_importance.json - perhaps check that this file is present and not set to immutable or something.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 vanessa, May 6, 2016
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,660
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you let us know of any output to /usr/local/cpanel/logs/error_log when this happens? Also, which version of cPanel is installed on the system?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cPanelMichael, May 6, 2016
  4. mdsdigital

    mdsdigital Member

    Joined:
    Jan 31, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thanks for your prompt response on this. I checked the error log but I didn't find anything out of the ordinary related to that section.
     
    #4 mdsdigital, May 6, 2016
  5. mdsdigital

    mdsdigital Member

    Joined:
    Jan 31, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thanks, Vanessa.

    The file is in fact there:

    -rw------- 1 root root 2122 May 6 11:32 icontact_event_importance.json

    I'm not sure if the permissions are correct? I would assume if they weren't, it would turn something up in the error log.

    Thanks for your assistance.

    Lucas C.
     
    #5 mdsdigital, May 6, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,660
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Please post the output from the following command:

    Code:
    cat /usr/local/cpanel/version
    I was unable to reproduce the issue on cPanel version 56.0.14.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, May 6, 2016
  7. mdsdigital

    mdsdigital Member

    Joined:
    Jan 31, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Sure, here you go: 11.56.0.13
     
    #7 mdsdigital, May 6, 2016
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,660
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 cPanelMichael, May 9, 2016
  9. mdsdigital

    mdsdigital Member

    Joined:
    Jan 31, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Just opened it. Ticket ID 7542779

    Thanks!
     
    #9 mdsdigital, May 9, 2016
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,660
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    To update, per the support ticket, the user was advised to click "Save" under each tab in "WHM >> Contact Manager" rather than making changes across multiple tabs in this interface.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #10 cPanelMichael, May 24, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Selection saving Contact
  1. bogdan.c

    Backup User Selection after cron started

    bogdan.c, Mar 12, 2018, in forum: Data Protection
    Replies:
    1
    Views:
    141
    cPanelMichael
    Mar 12, 2018
  2. gibbsyns3

    SOLVED Methods of Mass File Selection (for deletion)

    gibbsyns3, Jul 12, 2017, in forum: General Discussion
    Replies:
    2
    Views:
    439
    gibbsyns3
    Jul 12, 2017
  3. toxxreport

    Unable to use backup user selection

    toxxreport, May 25, 2017, in forum: Data Protection
    Replies:
    1
    Views:
    424
    cPanelMichael
    May 26, 2017
  4. Forcerdj

    php-cli in different PHP version than MultiPHP selection in EA4

    Forcerdj, Apr 13, 2017, in forum: EasyApache
    Replies:
    3
    Views:
    1,440
    cPanelMichael
    Apr 19, 2017
  5. Yossi

    Mailserver Selection doesn't show

    Yossi, Aug 8, 2016, in forum: E-mail Discussion
    Replies:
    5
    Views:
    837
    cPanelMichael
    Aug 8, 2016

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice