The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Selection not saving in Contact Manager > Notifications

Discussion in 'User Experience' started by mdsdigital, May 6, 2016.

  1. mdsdigital

    mdsdigital Member

    Joined:
    Jan 31, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    For some reason, the selections made under Notifications in Contact Manager are not being saved. After we click save, we go back and they're all unselected.

    We need to enable these in order to receive backup notifications from the system. Any ideas? Thanks!
     
  2. vanessa

    vanessa Well-Known Member
    PartnerNOC

    Joined:
    Sep 26, 2006
    Messages:
    817
    Likes Received:
    22
    Trophy Points:
    18
    Location:
    Virginia Beach, VA
    cPanel Access Level:
    DataCenter Provider
    These save to /var/cpanel/icontact_event_importance.json - perhaps check that this file is present and not set to immutable or something.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    649
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you let us know of any output to /usr/local/cpanel/logs/error_log when this happens? Also, which version of cPanel is installed on the system?

    Thank you.
     
  4. mdsdigital

    mdsdigital Member

    Joined:
    Jan 31, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thanks for your prompt response on this. I checked the error log but I didn't find anything out of the ordinary related to that section.
     
  5. mdsdigital

    mdsdigital Member

    Joined:
    Jan 31, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thanks, Vanessa.

    The file is in fact there:

    -rw------- 1 root root 2122 May 6 11:32 icontact_event_importance.json

    I'm not sure if the permissions are correct? I would assume if they weren't, it would turn something up in the error log.

    Thanks for your assistance.

    Lucas C.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    649
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Please post the output from the following command:

    Code:
    cat /usr/local/cpanel/version
    I was unable to reproduce the issue on cPanel version 56.0.14.

    Thank you.
     
  7. mdsdigital

    mdsdigital Member

    Joined:
    Jan 31, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Sure, here you go: 11.56.0.13
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    649
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  9. mdsdigital

    mdsdigital Member

    Joined:
    Jan 31, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Just opened it. Ticket ID 7542779

    Thanks!
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    649
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    To update, per the support ticket, the user was advised to click "Save" under each tab in "WHM >> Contact Manager" rather than making changes across multiple tabs in this interface.

    Thank you.
     
Loading...
Similar Threads - Selection saving Contact
  1. fdmsaraiva
    Replies:
    3
    Views:
    344

Share This Page