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send and receive e-mail problem

Discussion in 'E-mail Discussions' started by mr.masiha, May 27, 2011.

  1. mr.masiha

    mr.masiha Registered

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    Dear Friends,
    I receive e-mail that sent to me with huge delay (some times 7-8 hours) and I can't send e-mail from my account(it shows that my e-mail sent but in fact it didn't send).
    How can i found the problem?
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

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    cPanel Access Level:
    Root Administrator
    Do you have access to the exim log files in root SSH? If so, you could check for the email you tried to send with this command to see any errors:

    Code:
    exigrep recipient@domain.com /var/log/exim_mainlog
    Please replace recipient@domain.com with the email address you are trying to send to there.

    If you do not have access to root SSH, please contact your hosting provider to ask for assistance.
     
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