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Sender Verify Whitelist

Discussion in 'E-mail Discussion' started by alinford, Jan 6, 2015.

  1. alinford

    alinford Well-Known Member

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    We have a client that uses Wells Fargo for their merchant account. Invoices are sent from Wells Fargo's platform from this email address: noreply@mobilemerchant.wellsfargo.com

    The problem is that mobilemerchant.wellsfargo.com fails the Sender Verify test, so the emails do not make it through.

    We have tried wihitelisting the IP's in Exim Config Bypass Sender Verification Checks, but no joy.

    Any ideas?

    Sender host:
    mail1.bemta8.messagelabs.com

    IP's tied to the Sender host:
    216.82.243.193
    216.82.243.194
    216.82.243.195
    216.82.243.196
    216.82.243.197
    216.82.243.198
    216.82.243.199
    216.82.243.200
    216.82.243.201
    216.82.243.202
    216.82.243.203
    216.82.243.204
    216.82.243.205
    216.82.243.206
    216.82.243.207
    216.82.243.208
    216.82.243.209
    216.82.243.210
    216.82.243.211
    216.82.243.212
     
  2. sarath8372

    sarath8372 Active Member

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    Hello,

    To exclude IPs from SMTP sender verification checks, go to WHM Home >> Service Configuration >> Exim Configuration Manager >> Access Lists.

    There are different options to solve this issue :

    1) Add IPs to "Sender verification bypass IP addresses"
    =======================================

    This option allows you to edit the list of IP addresses that will be excluded from SMTP sender verification checks.

    2) Add IPs to "Trusted SMTP IP addresses"
    ==============================

    This option allows you to edit the list of IP addresses that will be excluded from SMTP-time recipient, sender, spam, and relay checks.

    3) Check "Blacklisted SMTP IP addresses"
    =============================

    This option allows you to edit the list of blacklisted SMTP IP addresses. These IP addresses are not allowed to connect to the SMTP server. Connections will be dropped with a 550 error.

    Refer : https://documentation.cpanel.net/display/ALD/Access+Lists
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    Could you let us know the specific error message that's generated when the sender attempts to send email to your server (e.g. is it sender verification or possibly another reason)?

    Thank you.
     
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