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Sending Email From Outlook Issue

Discussion in 'E-mail Discussion' started by Ebad, Jan 30, 2017.

  1. Ebad

    Ebad Registered

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    I have VPS that installed WHM and CPanel
    One of my client try to send emails using Outlook with format of outlook, that have single quotation around the emails. when my client send email, they emails not send due syntax error on VPS and after this their IP address ban by VPS Firewall

    With remove ' syntax, problem fix. but my client not be must to fix this issue any time that want to send email just using outlook

    How i can fix issue that my VPS accept emails with this format ?

    'Name Family' <name@example.com>; 'test@test.com'; 'SAMPLE@GMAIL.COM'; 'fortest@test.com';
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    He's typing in the email address to Outlook, and adding the quotes to the actual email address? Why would he need to do that?
     
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  3. Ebad

    Ebad Registered

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    No they just copy paste emails from outlook or excel (that copied from outlook)
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I'm unclear on your reply. You can't add single quotes to an email address, it's not part of the email address.
     
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  5. nik309

    nik309 Registered

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    Hi,
    He's only need to copy paste emails from outlook and add the quotes.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You'd need to look into an Outlook script or plugin that can remove the quotes. Otherwise, Exim won't detect it as a valid email account.

    Thank you.
     
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