The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SOLVED Sending email issue

Discussion in 'E-mail Discussions' started by Tajaun Ten-Fah, Jan 30, 2017.

  1. Tajaun Ten-Fah

    Tajaun Ten-Fah Registered

    Joined:
    Jan 30, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Jamaica
    cPanel Access Level:
    Root Administrator
    Hi,

    Would anyone be in a position to assist with the below error I am facing when I try to send mail from a Wordpress contact us form? I saw this error under the mail delivery section in cPanel.

    Code:
    --1485787225-eximdsn-1117511565
    Content-type: text/plain; charset=us-ascii
    
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
      info@domain.com
        host 127.0.0.1 [127.0.0.1]
        SMTP error from remote mail server after RCPT TO:<info@domain.com>:
        550-Verification failed for <kskene@server.example.com>
        550-The mail server could not deliver mail to kskene@server.example.com.  The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
        550 Sender verify failed
    
    --1485787225-eximdsn-1117511565
    Content-type: message/delivery-status
    
    Reporting-MTA: dns; server.example.com
    
    Action: failed
    Final-Recipient: rfc822;info@domain.com
    Status: 5.0.0
    Remote-MTA: dns; 127.0.0.1
    Diagnostic-Code: smtp; 550-Verification failed for <kskene@server.example.com>
     550-The mail server could not deliver mail to kskene@server.example.com.  The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
     550 Sender verify failed
    
    --1485787225-eximdsn-1117511565
    Content-type: message/rfc822
    
    Return-path: <kskene@server.example.com>
    Received: from kskene by server.example.com with local (Exim 4.87)
        (envelope-from <kskene@server.example.com>)
        id 1cYD85-0008Dk-IF
        for info@domain.com; Mon, 30 Jan 2017 09:40:25 -0500
    To: info@domain.com
    Subject: Some text here "JAN30"
    Date: Mon, 30 Jan 2017 14:40:25 +0000
    From: someotherusr <website@domain.com>
    Reply-To: someuser@gmail.com
    Message-ID: <b40561d8b3c651c131d50797917ec377@domain.com>
    X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
    X-WPCF7-Content-Type: text/plain
    MIME-Version: 1.0
    Content-Type: text/plain; charset=UTF-8
    
    From: someotherusr <someotherusr@gmail.com>
    Subject: JAN30
    
    Message Body:
    TEST
    
    --
    This e-mail was sent from a contact form on website name (http://domain.com)
    
    
    --1485787225-eximdsn-1117511565--
     Return to Mail Queue Manager.
     
    #1 Tajaun Ten-Fah, Jan 30, 2017
    Last edited by a moderator: Jan 30, 2017
  2. NOC_Serverpoint

    NOC_Serverpoint Well-Known Member

    Joined:
    Jul 3, 2016
    Messages:
    102
    Likes Received:
    6
    Trophy Points:
    18
    cPanel Access Level:
    Website Owner
    Hi,

    Can you confirm if there is a valid email account setup for "kskene@server.example.com" ?

    If The email address doesn't actually exist, it is an alias, and that can cause problems. So what you can do is disable it by doing the following:

    Log into http://<ip_address>:2086 with your root password.
    Click Service Configuration, followed by Exim Configuration Editor.
    Uncheck the following two checkboxes under Mail:
    Use callouts to verify senders... (the first entry).
    Verify the existence of email senders.
    Save the settings.

    This feature is enabled in WHM by default to verify the existence of the email sender before accepting any messages. Its main purpose is to protect you against spam attacks that are arriving from random locations.

    Regards,
     
  3. engrossweb

    engrossweb Member

    Joined:
    Jan 17, 2017
    Messages:
    5
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Looking at the server logs I guess server hostname has no valid A records. While setting up hostname make sure that it is valid physical domain and have A records added for hostname. it should ping to the server IP.
    Secondly server's primary IP have should have rDNS set to the hostname.
     
  4. Tajaun Ten-Fah

    Tajaun Ten-Fah Registered

    Joined:
    Jan 30, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Jamaica
    cPanel Access Level:
    Root Administrator
    Thank you. This solved the issue. Perfect!
     
  5. Tajaun Ten-Fah

    Tajaun Ten-Fah Registered

    Joined:
    Jan 30, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Jamaica
    cPanel Access Level:
    Root Administrator
    Thank you, you are right. Let me get it done.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,037
    Likes Received:
    1,278
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
Loading...

Share This Page