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Sending Email Issues

Discussion in 'E-mail Discussion' started by efuzone, Jun 19, 2018.

  1. efuzone

    efuzone Well-Known Member

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    Hello,

    In my server everything was working fine. Just now email sending stopped and i am getting return emails directly from Gmail and Others.

    My IP i checked is whitelisted. Please check errors.
    Code:
        host gmail-smtp-in.l.google.com [173.194.xxx.xx]
    SMTP error from remote mail server after end of data:
    550-5.7.1 [192.198.xx.xx      11] Our system has detected that this message is
    550-5.7.1 not RFC 5322 compliant:
    550-5.7.1 'From' header is missing.
    550-5.7.1 To reduce the amount of spam sent to Gmail, this message has been
    550-5.7.1 blocked. Please visit
    550-5.7.1  https://support.google.com/mail/?p=RfcMessageNonCompliant']Google Groups[/URL]
    550 5.7.1 and review RFC 5322 specifications for more information. s82-v6si1875322ybc.519 - gsmtp
    When i checked sending email to mail-tester.com It is showing email errors like no header found, no from address found, date is empty etc..

    Please tell me what is the issue and how to resolve it. I have sent cpanel ticket also.
     
    #1 efuzone, Jun 19, 2018
    Last edited by a moderator: Jun 19, 2018
  2. stevetoza

    stevetoza Member

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    I have the exact same issue - Seems the from header and subject lines are being stripped by the server before sending and gmail is thinking the email is spam as these are missing. I have opened a Support ticket with cPanel and it is pending with 2nd Line Support
     
    #2 stevetoza, Jun 19, 2018
  3. Jcats

    Jcats Well-Known Member

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    How are you sending the emails, is it via PHP script or having the same issue via webmail?
     
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    #3 Jcats, Jun 19, 2018
  4. efuzone

    efuzone Well-Known Member

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    Hello,

    Email sending through webmail and outlook both showing same.
     
    #4 efuzone, Jun 19, 2018
  5. Jcats

    Jcats Well-Known Member

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    #5 Jcats, Jun 19, 2018
  6. Jcats

    Jcats Well-Known Member

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    I would also try resetting exim settings.

    Backup your current config:
    WHM > Exim Configuration Manager> Backup

    then

    WHM > Exim Configuration Manager> Reset > Reset the entire Exim configuration to the default settings provided with cPanel & WHM.
     
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    #6 Jcats, Jun 19, 2018
  7. efuzone

    efuzone Well-Known Member

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    #7 efuzone, Jun 19, 2018
  8. stevetoza

    stevetoza Member

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    Is your server's DC, Dacentec by any chance ?
     
    #8 stevetoza, Jun 19, 2018
  9. efuzone

    efuzone Well-Known Member

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    Hello,

    Yes but they are saying nothing wrong from our side..
     
    #9 efuzone, Jun 19, 2018
  10. stevetoza

    stevetoza Member

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    Apprently
    Apparently theres a spam filter in-between our servers and the internet that might be causing the issue
     
    #10 stevetoza, Jun 19, 2018
  11. stevetoza

    stevetoza Member

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    I opened a ticket with Dacentec and they have resolved the issue for me. May be worth opening another ticket
     
    #11 stevetoza, Jun 19, 2018
  12. efuzone

    efuzone Well-Known Member

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    Hello,

    I really dont know i checked my ip is not blacklisted anywhere. I have another server with same DC and there emails working fine. Just this server has issues..
     
    #12 efuzone, Jun 19, 2018
  13. stevetoza

    stevetoza Member

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    Looks like dacentec have reverted a change that was made in error, try sending an email again it should be fine
     
    #13 stevetoza, Jun 19, 2018
  14. efuzone

    efuzone Well-Known Member

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    Hello,

    Yes you are right, it is working now. however customer complain emails not going to gmx.ch.

    host mx01.emig.gmx.net [212.227.17.5]
    SMTP error from remote mail server after initial connection:
    554-gmx.net (mxgmx113) Nemesis ESMTP Service not available
    554-No SMTP service
    554-IP address is black listed.
    554 For explanation visit http://postmaster.gmx.com/en/error-messages?ip=192.198.xx.xx&c=bip
     
    #14 efuzone, Jun 19, 2018
  15. stevetoza

    stevetoza Member

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    I’d check that the servers IP address is not on any black lists using mxtool box as the bounce back is suggesting it is list on one
     
    #15 stevetoza, Jun 19, 2018
  16. efuzone

    efuzone Well-Known Member

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    Hello,

    I have checked IP is not listed.

    It is showing

    554-gmx.net (mxgmx113) Nemesis ESMTP Service not available
    554-No SMTP service
    554-IP address is black listed.

    Nemesis ESMTP service not available what does it mean.
     
    #16 efuzone, Jun 19, 2018
  17. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @efuzone

    You mentioned that you had a ticket open with us as well. Can you please update this thread with the ticket ID so I can check in on the progress of the ticket so far?

    Thanks!
     
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    #17 cPanelLauren, Jun 19, 2018
  18. efuzone

    efuzone Well-Known Member

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    Your support request ID: 9758397
     
    #18 efuzone, Jun 19, 2018
  19. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @efuzone

    Based on what I see in the ticket and what you've provided here the IP address as far as MxToolBox is concerned isn't blacklisted but it is apparent that gmx.net is seeing it as such. I'm not sure what this service is specifically but it does appear that you can contact them by going here: Contact form | GMX Postmaster

    As far as the header detail being missing, I checked your exim configuration which isn't customized making this a bit odd if you're receiving those messages when sending mail from webmail. I'm following the ticket and I'll continue to monitor it and update this thread with the outcome when it's picked up.

    Thanks!
     
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    #19 cPanelLauren, Jun 19, 2018
  20. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi Everyone,

    As an update, to the ticket, it was found that the issue present was a result of an error at the datacenter as suggested by @stevetoza

    Once they resolved the issue on their end the issue is no longer occurring


    Thanks!
     
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    #20 cPanelLauren, Jun 20, 2018
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