Sending emails from webmail issue

[andres galindo]

Since two days ago, no client has received emails confirming my emails, I can not receive them in any of my emails. I can not send emails from any of my webmail accounts either. Send the errors that appear in horde.log

2019-06-20T10:32:32-07:00 ERR: HORDE [imp] Error running command: /usr/local/cpanel/3rdparty/bin/convert -size 0x0 xc:'white' -strip png:"/home/cvj2kxkx1nlj/tmp/horde/imgUxJ7eD" 2>&1
sh: /usr/local/cpanel/3rdparty/bin/convert: No existe el fichero o el directorio [pid 108927 on line 657 of "/usr/local/cpanel/3rdparty/php/72/lib/php/Horde/Image/Im.php"]
2019-06-20T13:12:23-07:00 ERR: HORDE [imp] Error running command: /usr/local/cpanel/3rdparty/bin/convert -size 0x0 xc:'white' -strip png:"/home/cvj2kxkx1nlj/tmp/horde/img6qWSDq" 2>&1
sh: /usr/local/cpanel/3rdparty/bin/convert: No existe el fichero o el directorio [pid 143678 on line 657 of "/usr/local/cpanel/3rdparty/php/72/lib/php/Horde/Image/Im.php"]
2019-06-20T13:12:23-07:00 ERR: HORDE [imp] Error running command: /usr/local/cpanel/3rdparty/bin/convert -size 0x0 xc:'white' -strip png:"/home/cvj2kxkx1nlj/tmp/horde/img9me559" 2>&1
sh: /usr/local/cpanel/3rdparty/bin/convert: No existe el fichero o el directorio [pid 143678 on line 657 of "/usr/local/cpanel/3rdparty/php/72/lib/php/Horde/Image/Im.php"]
2019-06-20T13:12:30-07:00 ERR: HORDE [imp] Error running command: /usr/local/cpanel/3rdparty/bin/convert -size 0x0 xc:'white' -strip png:"/home/cvj2kxkx1nlj/tmp/horde/imgtiVlst" 2>&1
sh: /usr/local/cpanel/3rdparty/bin/convert: No existe el fichero o el directorio [pid 143699 on line 657 of "/usr/local/cpanel/3rdparty/php/72/lib/php/Horde/Image/Im.php"]
2019-06-20T13:12:30-07:00 ERR: HORDE [imp] Error running command: /usr/local/cpanel/3rdparty/bin/convert -size 0x0 xc:'white' -strip png:"/home/cvj2kxkx1nlj/tmp/horde/imgUaCSXr" 2>&1
sh: /usr/local/cpanel/3rdparty/bin/convert: No existe el fichero o el directorio [pid 143698 on line 657 of "/usr/local/cpanel/3rdparty/php/72/lib/php/Horde/Image/Im.php"]
2019-06-20T13:12:30-07:00 ERR: HORDE [imp] Error running command: /usr/local/cpanel/3rdparty/bin/convert -size 300x300 "/home/cvj2kxkx1nlj/tmp/horde/imgALrtvv"'[0]' -thumbnail 150x150 -strip png:"/home/cvj2kxkx1nlj/tmp/horde/imgovPoxw" 2>&1
sh: /usr/local/cpanel/3rdparty/bin/convert: No existe el fichero o el directorio [pid 143699 on line 208 of "/usr/local/cpanel/3rdparty/php/72/lib/php/Horde/Image/Im.php"]
2019-06-20T13:12:30-07:00 ERR: HORDE [imp] Error running command: /usr/local/cpanel/3rdparty/bin/convert -size 300x300 "/home/cvj2kxkx1nlj/tmp/horde/img5LLU2t"'[0]' -thumbnail 150x150 -strip png:"/home/cvj2kxkx1nlj/tmp/horde/imgGQlz5u" 2>&1
sh: /usr/local/cpanel/3rdparty/bin/convert: No existe el fichero o el directorio [pid 143698 on line 208 of "/usr/local/cpanel/3rdparty/php/72/lib/php/Horde/Image/Im.php"]

 

[cPanelLauren]

Hello @andres galindo

Can you please open a ticket using the link in my signature? I believe that this might be related to a case we have opened currently CPANEL-26027 but we'd need access to the system to confirm. Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!