SOLVED Sent emails are not reflected in the account space

andresrd

Member
May 4, 2017
5
1
3
Dominican Republic
cPanel Access Level
Root Administrator
Greetings I have a very serious problem with cpanel

I do not know why but the space of the hosting accounts are not being calculated correctly.

For example a customer sold 10gb of space and only in emails sent and received has consumed 40gb and in his account says that he has 0 mb consumed.

Another case is with the files, cpanel is not calculating the accounts because I have a client that sold 50 gb of space and in his files is more than 25gb and in his account says that he has 70mb consumed.

And the server is about to collapse as I solve this.

PLEASE HELP.
 

Attachments

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

You may want to run the following command to see if it corrects the issue:

Code:
/scripts/fixquotas
If not, review the following document for instructions on how to to manually check the disk space usage in the account's home directory to determine where the usage is coming from:

How to Manage your Hard Drive Space - cPanel Knowledge Base - cPanel Documentation

Let us know if you have any questions.

Thank you.
 

andresrd

Member
May 4, 2017
5
1
3
Dominican Republic
cPanel Access Level
Root Administrator
They do not work, the accounts still do not show the real space consumed.

I do not know if it does not explain to me well but cpanel is not taking account of space consumed.

MAIL
PUBLIC_HTML
Monthly Transfer
DATA BASES

And God knows what else.

I need your help
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

Could you let us know the output from /scripts/fixquotas when you run the command? Can you review the files in those directories with the "ls -al" command to verify they are owned by the account username and not by another user?

Thank you.
 

andresrd

Member
May 4, 2017
5
1
3
Dominican Republic
cPanel Access Level
Root Administrator
/scripts/fixquotas does not work, it runs but nothing is updated in the cpanel.

Note the attachments, the customer has contracted 10GB and only the email directory has 41GB and in his account says that he has not consumed 1 mb.

I have the cpanel version WHM 62.0 (build 22)

Thank you.
 

Infopro

Well-Known Member
May 20, 2003
17,090
518
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
What happens if you change your Style to Paper Lantern?

Top right corner of your cPanel, Click the menu in head of page to find the "Change Style" option, where you can select Paper Lantern.

Those screenshots you posted appear to be from a custom, or out of date cPanel style.