Sent messages not being saved

adeyjones

Active Member
Apr 26, 2019
42
3
8
Merseyside, UK
cPanel Access Level
Root Administrator
Hi

I am having an issue with mailboxes for one of my clients who has several mailboxes, and these have been set up on 4 separate laptops so that when one person isn't in the office, a different employee can monitor the mailboxes etc..
The last week or so they have reported an issue where majority of sent emails aren't being saved.
I can see that the emails have definitely been sent via "WHM > Mail Delivery Reports" but then when I look in their mailbox via Webmail (and the same when they look within their Outlook) there is no trace of the sent email either in Sent or Deleted.

Any ideas what may be causing this?

Thanks
 

adeyjones

Active Member
Apr 26, 2019
42
3
8
Merseyside, UK
cPanel Access Level
Root Administrator
There are 4 laptops in total, and all 4 are using an IMAP connection. I have asked the laptop users to each send me an email so I can see which will save a copy in Sent items and which wont, so far 2 have sent me an email and only 1 has saved a copy, I am just waiting for the other 2.