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Server Contact Manager for Root not working correctly on new server

Discussion in 'General Discussion' started by mpkapadia, Nov 20, 2013.

  1. mpkapadia

    mpkapadia Active Member

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    Servers hostname is server01.actualdomainname.com

    Above FQDN Resolves correctly.

    In Server contact manager the roots email are set to go to : userid@anotherdomainname.com
    Nobody and Cpanel emails are also set to go to : userid@anotherdomainname.com

    While I get the cpanel emails I do not get the root emails.
    In the server queue I find the roots emails

    from : root@server01.actualdomainname.com
    to : rot@server01.actualdomainname.com

    Digged the same in detail via logging on to ssh

    /root/.forward has the email address correctly entered .

    However it does not seem to be getting picked up.

    What else do I check.
     
    #1 mpkapadia, Nov 20, 2013
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Are you sure the messages in the mail queue are recent? Have you tried having a root email generated to see if the issue continues since the change was made to the root forwarding address?

    Thank you.
     
    #2 cPanelMichael, Nov 20, 2013
  3. mpkapadia

    mpkapadia Active Member

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    Hello Michael,

    I am 100 % sure that new root mails are also getting generated with From and To address as root@server01.actualdomain.com
    Since I have CSF installed it would also send an alert when I would say login via ssh and change as super user.
    So those emails are getting generated on the server , and remain in queue.

    Let me know where next to check . OR if you want me to run and particular repair script on the server.

    Thanks.
     
    #3 mpkapadia, Nov 20, 2013
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket if the messages generated by root and sent to the root address are not getting forwarded successfully. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    #4 cPanelMichael, Nov 21, 2013
  5. quietFinn

    quietFinn Well-Known Member

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    In WHM -> Email -> Mail Queue Manager
    see the "Actions" column of those root emails, do you have the "View history" icon there?
    If yes then click it and see what it says.
     
    #5 quietFinn, Nov 21, 2013
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