Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Server Contact Manager for Root not working correctly on new server

Discussion in 'General Discussion' started by mpkapadia, Nov 20, 2013.

  1. mpkapadia

    mpkapadia Active Member

    Joined:
    Apr 10, 2002
    Messages:
    41
    Likes Received:
    0
    Trophy Points:
    306
    Servers hostname is server01.actualdomainname.com

    Above FQDN Resolves correctly.

    In Server contact manager the roots email are set to go to : userid@anotherdomainname.com
    Nobody and Cpanel emails are also set to go to : userid@anotherdomainname.com

    While I get the cpanel emails I do not get the root emails.
    In the server queue I find the roots emails

    from : root@server01.actualdomainname.com
    to : rot@server01.actualdomainname.com

    Digged the same in detail via logging on to ssh

    /root/.forward has the email address correctly entered .

    However it does not seem to be getting picked up.

    What else do I check.
     
    #1 mpkapadia, Nov 20, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Are you sure the messages in the mail queue are recent? Have you tried having a root email generated to see if the issue continues since the change was made to the root forwarding address?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Nov 20, 2013
  3. mpkapadia

    mpkapadia Active Member

    Joined:
    Apr 10, 2002
    Messages:
    41
    Likes Received:
    0
    Trophy Points:
    306
    Hello Michael,

    I am 100 % sure that new root mails are also getting generated with From and To address as root@server01.actualdomain.com
    Since I have CSF installed it would also send an alert when I would say login via ssh and change as super user.
    So those emails are getting generated on the server , and remain in queue.

    Let me know where next to check . OR if you want me to run and particular repair script on the server.

    Thanks.
     
    #3 mpkapadia, Nov 20, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Feel free to open a support ticket if the messages generated by root and sent to the root address are not getting forwarded successfully. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Nov 21, 2013
  5. quietFinn

    quietFinn Well-Known Member

    Joined:
    Feb 4, 2006
    Messages:
    998
    Likes Received:
    11
    Trophy Points:
    168
    Location:
    Finland
    cPanel Access Level:
    Root Administrator
    In WHM -> Email -> Mail Queue Manager
    see the "Actions" column of those root emails, do you have the "View history" icon there?
    If yes then click it and see what it says.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 quietFinn, Nov 21, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - Server Contact Manager
  1. Jean Boudreau

    RoundCube Contact lost on server to server transfer

    Jean Boudreau, Mar 31, 2017, in forum: E-mail Discussion
    Replies:
    5
    Views:
    1,367
    Jean Boudreau
    Apr 5, 2017
  2. scar45

    SOLVED Enkompass refusing to allow login, unable to contact license servers

    scar45, Mar 26, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    770
    chrisbuk
    Mar 29, 2017
  3. postcd

    How to make WHM send system (root) e-mails to my server contact e-mail?

    postcd, Mar 11, 2017, in forum: E-mail Discussion
    Replies:
    1
    Views:
    892
    cPanelMichael
    Mar 12, 2017
  4. glenn0

    Server Setup Service?

    glenn0, Dec 12, 2018 at 12:44 PM, in forum: General Discussion
    Replies:
    3
    Views:
    117
    cPanelMichael
    Dec 13, 2018 at 3:54 PM
  5. Georgios Efthymiou

    Abuse complaint regarding my server

    Georgios Efthymiou, Dec 12, 2018 at 8:41 AM, in forum: Security
    Replies:
    5
    Views:
    148
    Infopro
    Dec 14, 2018 at 2:08 PM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice