The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Server crash when create a new user....

Discussion in 'General Discussion' started by AmedeoSca, Oct 13, 2015.

  1. AmedeoSca

    AmedeoSca Member

    Joined:
    Aug 23, 2015
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Italy
    cPanel Access Level:
    Root Administrator
    Three day ago, I create a new user and the server stop responding, I must hard reboot, when reboot it's all crash, all users are vanished, named.conf and others files are corrupted......
    I try again and again the server crash....
    I try again, change only from Automatically Detect Configuration (recommended) more » to Local Mail Exchange and the user is ok..
    But now I'am afraid to create a new user and today I find the /etc/localdomains file corrupted....
    Some ideas?
    Amedeo Fragai
    S.C.A. S.r.l.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    649
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    It seems like a possible issue with your filesystem or hard drive, rather than with the cPanel software. Please review /var/log/messages, /var/log/dmesg, and /usr/local/cpanel/logs/error_log if creating a new account results in the server failing to respond and look for any specific error messages.

    Thank you.
     
  3. AmedeoSca

    AmedeoSca Member

    Joined:
    Aug 23, 2015
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Italy
    cPanel Access Level:
    Root Administrator
    I found only this in /usr/local/cpanel/logs/error_log

    Code:
    [2015-10-11 00:25:34 +0200] info [gather-update-logs] Failed to send data to cPanel
    [2015-10-11 00:26:27 +0200] info [rebuildhttpdconf] User 'scaservizicom' data set has no 'main_domain' key.
    [2015-10-11 00:26:27 +0200] info [rebuildhttpdconf] Missing owner for domain wsca01.scasrl.net, force lookup to root
    The system failed to load and to parse the file “/var/cpanel/databases/scaservizicom.json” because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "\x{0}\x{0}\x{0}\x{0}...") at /usr/local/cpanel/Cpanel/JSON.pm line 82.
    
    at /usr/local/cpanel/Cpanel/Transaction/File/BaseReader.pm line 58.
        Cpanel::Transaction::File::BaseReader::catch {...} ("malformed JSON string, neither tag, array, object, number, st"...) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/Try/Tiny.pm line 104
        Try::Tiny::try(CODE(0x3788290), Try::Tiny::Catch=REF(0x3742200)) called at /usr/local/cpanel/Cpanel/Transaction/File/BaseReader.pm line 59
        Cpanel::Transaction::File::BaseReader::_init_data_with_catch(Cpanel::Transaction::File::JSON=HASH(0x378ad70), "path", "/var/cpanel/databases/scaservizicom.json", "permissions", 416, "ownership", ARRAY(0x3787f78)) called at /usr/local/cpanel/Cpanel/Transaction/File/Base.pm line 125
        Cpanel::Transaction::File::Base::new("Cpanel::Transaction::File::JSON", "path", "/var/cpanel/databases/scaservizicom.json", "permissions", 416, "ownership", ARRAY(0x3787f78)) called at /usr/local/cpanel/Cpanel/DB/Map.pm line 159
        Cpanel::DB::Map::_open_transaction(Cpanel::DB::Map=HASH(0x3787d80)) called at /usr/local/cpanel/Cpanel/DB/Map.pm line 173
        Cpanel::DB::Map::_initialize_data(Cpanel::DB::Map=HASH(0x3787d80)) called at /usr/local/cpanel/Cpanel/DB/Map.pm line 115
        Cpanel::DB::Map::new("Cpanel::DB::Map", HASH(0x3787cc0)) called at /usr/local/cpanel/Cpanel/DB.pm line 48
        Cpanel::DB::get_map(HASH(0x3787eb8)) called at /usr/local/cpanel/Cpanel/DBAdmin.pm line 210
        Cpanel::DBAdmin::_get_map(Cpanel::Mysql=HASH(0x3741ed0)) called at /usr/local/cpanel/Cpanel/Mysql.pm line 1212
        Cpanel::Mysql::listdbs(Cpanel::Mysql=HASH(0x3741ed0)) called at bin/admin/Cpanel/cpmysql.pl line 367
     
  4. AmedeoSca

    AmedeoSca Member

    Joined:
    Aug 23, 2015
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Italy
    cPanel Access Level:
    Root Administrator
    I think that was filesystem, but it's all ok, make distk test, memtest ecc.. and nothing...
     
  5. AmedeoSca

    AmedeoSca Member

    Joined:
    Aug 23, 2015
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Italy
    cPanel Access Level:
    Root Administrator
    Ok, happend now too, I launch the command /scripts/check_cpanel_rpms --fix
    I have open three shells with some logs

    Primary shell for fix munin error

    Code:
    /scripts/check_cpanel_rpms --fix
    [2015-10-14 01:45:13 +0200]
    [2015-10-14 01:45:13 +0200]   Problems were detected with cPanel-provided files which are RPM controlled.
    [2015-10-14 01:45:13 +0200]   If you did not make these changes intentionally, you can correct them by running:
    [2015-10-14 01:45:13 +0200]
    [2015-10-14 01:45:13 +0200]   > /usr/local/cpanel/scripts/check_cpanel_rpms --fix
    [2015-10-14 01:45:13 +0200]
    [2015-10-14 01:45:13 +0200]   The following files were found to be altered from their original RPM:
    [2015-10-14 01:45:13 +0200]   cpanel-perl-514-munin,1.4.7,1.cp1150
    [2015-10-14 01:45:13 +0200]
    [2015-10-14 01:45:13 +0200]   Removing 1 broken rpms: cpanel-perl-514-munin-1.4.7-1.cp1150.x86_64
    [2015-10-14 01:45:15 +0200]   Downloading http://httpupdate.cpanel.net/RPM/11.50/cloudlinux/7/x86_64/rpm.sha512
    [2015-10-14 01:45:15 +0200]   Successfully verified signature for cpanel (key types: release).
    [2015-10-14 01:45:15 +0200]   Downloading http://httpupdate.cpanel.net/RPM/11.50/cloudlinux/7/x86_64/cpanel-perl-514-munin-1.4.7-1.cp1150.x86_64.rpm
    [2015-10-14 01:45:16 +0200]   Disabling service monitoring.
    [2015-10-14 01:45:17 +0200]   Hooks system enabled.
    [2015-10-14 01:45:17 +0200]   Checking for and running RPM::Versions 'pre' hooks for any RPMs about to be installed
    [2015-10-14 01:45:17 +0200]   All required 'pre' hooks have been run
    [2015-10-14 01:45:18 +0200]   No RPMS need to be uninstalled
    [2015-10-14 01:45:18 +0200]   Installing new rpms: cpanel-perl-514-munin-1.4.7-1.cp1150.x86_64.rpm
    [2015-10-14 01:45:18 +0200]   Preparing packages...
    [2015-10-14 01:45:18 +0200]   - checking munin user and group
    [2015-10-14 01:45:19 +0200]   User 'munin' already exists. ( permissions, owner and quota reset )
    [2015-10-14 01:45:19 +0200]   groupadd: group 'munin' already exists
    [2015-10-14 01:45:19 +0200]   useradd: user 'munin' already exists
    [2015-10-14 01:45:19 +0200]   cpanel-perl-514-munin-1.4.7-1.cp1150.x86_64
    [2015-10-14 01:45:19 +0200]   InnoDB access granted ok.
    [2015-10-14 01:45:22 +0200]   Updating CageFS
    [2015-10-14 01:45:22 +0200]   cagefs-skeleton has been updated recently, if you want to force the update, please run:
    [2015-10-14 01:45:22 +0200]   "cagefsctl --force-update"
    [2015-10-14 01:45:22 +0200]   Done
    [2015-10-14 01:45:22 +0200]   Restarting munin-node (via systemctl):  [  OK  ]
    [2015-10-14 01:45:22 +0200]   Restarting apache (gracefully)....
    
    Second shell exim mainlog:

    Code:
    2015-10-14 01:45:01 cwd=/home/munin 9 args: /usr/sbin/sendmail -FCronDaemon -i -odi -oem -oi -t -f munin
    2015-10-14 01:45:01 1Zm9Fd-0005qh-VW <= munin@wsca01.scasrl.net U=munin P=local S=901 T="Cron <munin@wsca01> /usr/local/cpanel/3rdparty/perl/514/bin/munin-cron" for munin
    2015-10-14 01:45:02 cwd=/var/spool/exim 4 args: /usr/sbin/exim -odi -Mc 1Zm9Fd-0005qh-VW
    2015-10-14 01:45:02 1Zm9Fd-0005qh-VW => admin@scasrl.it (root@wsca01.scasrl.net) <munin@wsca01.scasrl.net> R=lookuphost T=remote_smtp H=mx2.scasrl.it [151.13.119.7] X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 C="250 2.0.0 Ok: queued as 888A64D20318"
    2015-10-14 01:45:02 1Zm9Fd-0005qh-VW Completed
    2015-10-14 01:45:13 SMTP connection from [127.0.0.1]:40045 (TCP/IP connection count = 1)
    2015-10-14 01:45:13 SMTP connection from localhost [127.0.0.1]:40045 closed by QUIT
    Third shell messages log:

    Code:
    Oct 14 01:45:01 wsca01 systemd: Starting Session 279 of user root.
    Oct 14 01:45:01 wsca01 systemd: Started Session 279 of user root.
    Oct 14 01:45:01 wsca01 systemd: Starting Session 283 of user root.
    Oct 14 01:45:01 wsca01 systemd: Started Session 283 of user root.
    Oct 14 01:45:01 wsca01 systemd: Created slice user-993.slice.
    Oct 14 01:45:01 wsca01 systemd: Starting Session 280 of user munin.
    Oct 14 01:45:01 wsca01 systemd: Started Session 280 of user munin.
    Oct 14 01:45:01 wsca01 systemd: Starting Session 282 of user root.
    Oct 14 01:45:01 wsca01 systemd: Started Session 282 of user root.
    Oct 14 01:45:01 wsca01 systemd: Starting Session 281 of user root.
    Oct 14 01:45:01 wsca01 systemd: Started Session 281 of user root.
    Oct 14 01:45:01 wsca01 systemd: Starting Session 278 of user root.
    Oct 14 01:45:01 wsca01 systemd: Started Session 278 of user root.
    Oct 14 01:45:01 wsca01 pam_lve[22452]: (root) CMD (bash /usr/sbin/kill_php_script)
    Oct 14 01:45:01 wsca01 pam_lve[22453]: (root) CMD (/usr/sbin/processpaneluserspackages)
    Oct 14 01:45:01 wsca01 pam_lve[22455]: (munin) CMD (/usr/local/cpanel/3rdparty/perl/514/bin/munin-cron)
    Oct 14 01:45:01 wsca01 pam_lve[22457]: (root) CMD (/usr/bin/cl-quota -YC)
    Oct 14 01:45:01 wsca01 pam_lve[22456]: (root) CMD (/usr/local/cpanel/scripts/cpremotetaskadmin   > /dev/null 2>&1)
    Oct 14 01:45:01 wsca01 pam_lve[22454]: (root) CMD (/usr/local/cpanel/bin/dcpumon >/dev/null 2>&1)
    Oct 14 01:45:06 wsca01 kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:25:90:25:ec:f2:00:22:91:08:1c:00:08:00 SRC=42.225.69.95 DST=178.32.139.97 LEN=60 TOS=0x00 PREC=0x00 TTL=48 ID=62749 DF PROTO=TCP SPT=7181 DPT=23 WINDOW=5808 RES=0x00 SYN URGP=0
    Oct 14 01:45:09 wsca01 kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:25:90:25:ec:f2:00:22:91:08:1c:00:08:00 SRC=42.225.69.95 DST=178.32.139.97 LEN=60 TOS=0x00 PREC=0x00 TTL=48 ID=62750 DF PROTO=TCP SPT=7181 DPT=23 WINDOW=5808 RES=0x00 SYN URGP=0
    Oct 14 01:45:12 wsca01 pure-ftpd: (?@127.0.0.1) [INFO] New connection from 127.0.0.1
    Oct 14 01:45:12 wsca01 pure-ftpd: (?@127.0.0.1) [INFO] __cpanel__service__auth__ftpd__VeEzC_d4ExMydlyfACl4tSGjZUvSLDaiFi1JC3ETQKakpWC9kzuRqpfpu7MAZCAh is now logged in
    Oct 14 01:45:12 wsca01 pure-ftpd: (__cpanel__service__auth__ftpd__VeEzC_d4ExMydlyfACl4tSGjZUvSLDaiFi1JC3ETQKakpWC9kzuRqpfpu7MAZCAh@127.0.0.1) [INFO] Logout.
    Oct 14 01:45:16 wsca01 systemd: Stopping tailwatchd...
    Oct 14 01:45:16 wsca01 systemd: Stopped tailwatchd.
    Oct 14 01:45:16 wsca01 systemd: Starting tailwatchd...
    Oct 14 01:45:17 wsca01 tailwatchd: [Wed Oct 14 01:45:17 2015] Starting /usr/local/cpanel/libexec/tailwatch/tailwatchd daemon
    Oct 14 01:45:17 wsca01 tailwatchd: Log is at /usr/local/cpanel/logs/tailwatchd_log
    Oct 14 01:45:17 wsca01 systemd: Started tailwatchd.
    Oct 14 01:45:19 wsca01 systemd: Reloading.
    Oct 14 01:45:19 wsca01 systemd: [/etc/systemd/system/clamd.service:6] Unknown lvalue 'PidFile' in section 'Service'
    Oct 14 01:45:19 wsca01 systemd: [/etc/systemd/system/clamd.service:9] Unknown lvalue 'ConditionPathExists' in section 'Service'
    Oct 14 01:45:19 wsca01 systemd: [/usr/lib/systemd/system/db_governor.service:11] Executable path is not absolute, ignoring: ulimit -c unlimited >/dev/null 2>&1
    Oct 14 01:45:19 wsca01 systemd: [/usr/lib/systemd/system/lvm2-lvmetad.socket:9] Unknown lvalue 'RemoveOnStop' in section 'Socket'
    Oct 14 01:45:19 wsca01 systemd: [/usr/lib/systemd/system/dm-event.socket:10] Unknown lvalue 'RemoveOnStop' in section 'Socket'
    Oct 14 01:45:19 wsca01 systemd: db_governor.service: Supervising process 1626 which is not our child. We'll most likely not notice when it exits.
    Oct 14 01:45:19 wsca01 systemd: Reloading.
    Oct 14 01:45:19 wsca01 systemd: [/etc/systemd/system/clamd.service:6] Unknown lvalue 'PidFile' in section 'Service'
    Oct 14 01:45:19 wsca01 systemd: [/etc/systemd/system/clamd.service:9] Unknown lvalue 'ConditionPathExists' in section 'Service'
    Oct 14 01:45:19 wsca01 systemd: [/usr/lib/systemd/system/db_governor.service:11] Executable path is not absolute, ignoring: ulimit -c unlimited >/dev/null 2>&1
    Oct 14 01:45:19 wsca01 systemd: [/usr/lib/systemd/system/lvm2-lvmetad.socket:9] Unknown lvalue 'RemoveOnStop' in section 'Socket'
    Oct 14 01:45:19 wsca01 systemd: [/usr/lib/systemd/system/dm-event.socket:10] Unknown lvalue 'RemoveOnStop' in section 'Socket'
    Oct 14 01:45:19 wsca01 systemd: db_governor.service: Supervising process 1626 which is not our child. We'll most likely not notice when it exits.
    Oct 14 01:45:22 wsca01 systemd: Starting Munin...
    Oct 14 01:45:22 wsca01 systemd: PID file /var/run/munin/munin-node.pid not readable (yet?) after start.
    Oct 14 01:45:22 wsca01 systemd: Started Munin.
    Oct 14 01:45:23 wsca01 su: (to munin) root on none
    This is all, the server shutdown and don't restart...
    What can I do?
     
  6. AmedeoSca

    AmedeoSca Member

    Joined:
    Aug 23, 2015
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Italy
    cPanel Access Level:
    Root Administrator
    Restart the server this is the parto of messages when crash, the special character are NULL:

    Code:
    Oct 14 01:43:29 wsca01 kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:25:90:25:ec:f2:00:22:91:08:1c:00:08:00 SRC=222.186.61.7 DST=151.80.126.59 LEN=40 TOS=0x00 PREC=0x00 TTL=105 ID=256 PROTO=TCP SPT=6000 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0
    Oct 14 01:44:53 wsca01 kernel: Firewall: *TCP_IN Blocked* IN=eth0 OUT= MAC=00:25:90:25:ec:f2:00:22:91:08:1c:00:08:00 SRC=123.130.235.78 DST=178.32.139.97 LEN=60 TOS=0x00 PREC=0x00 TTL=49 ID=42782 DF PROTO=TCP SPT=15684 DPT=23 WINDOW=5808 RES=0x00 SYN URGP=0 ççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççççç
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Oct 14 02:47:16 wsca01 rsyslogd: [origin software="rsyslogd" swVersion="7.4.7" x-pid="518" x-info="http://www.rsyslog.com"] start
    Oct 14 02:47:03 wsca01 journal: Runtime journal is using 8.0M (max 4.0G, leaving 4.0G of free 47.1G, current limit 4.0G).
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    649
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    None of the output you provided indicates why your system reboots after those actions. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  8. amelen

    amelen Active Member

    Joined:
    Sep 15, 2003
    Messages:
    32
    Likes Received:
    0
    Trophy Points:
    6
    Do you know what the resolution was to this? We're seeing a similar issue on a server we manage right now.
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    649
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Could you verify which error message appears in /usr/local/cpanel/logs/error_log when creating a new account?

    Thank you.
     
Loading...

Share This Page