Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Server crashed 2 nights in a row.

Discussion in 'General Discussion' started by cwalke32477, Mar 8, 2011.

  1. cwalke32477

    cwalke32477 Well-Known Member

    Joined:
    Mar 2, 2010
    Messages:
    94
    Likes Received:
    0
    Trophy Points:
    56
    Location:
    Atlanta, Georgia
    cPanel Access Level:
    Root Administrator
    For the past 2 nights my server has crashed, after a year of solid running.
    I imagine it is due to a user's script creating a runaway process that keep respawning itself.
    What error logs can I look at to see, what is causing the server to crash?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. JawadArshad

    JawadArshad Well-Known Member
    PartnerNOC

    Joined:
    Apr 8, 2008
    Messages:
    458
    Likes Received:
    6
    Trophy Points:
    68
    Location:
    PK
    cPanel Access Level:
    DataCenter Provider
    What was the error at console when the server was rebooted. Were you able to check that. Check /var/log/messages for system errors especially around the time your server crashed. Check cron logs at /var/log/cron and see what crons last ran before the server crashed. Active monitoring tonight will be a good idea at this time.

     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. cwalke32477

    cwalke32477 Well-Known Member

    Joined:
    Mar 2, 2010
    Messages:
    94
    Likes Received:
    0
    Trophy Points:
    56
    Location:
    Atlanta, Georgia
    cPanel Access Level:
    Root Administrator
    I looked through the logs.
    There is nothing really signaficant, or identical between the two crashes
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cwalke32477, Mar 8, 2011
    Last edited: Mar 8, 2011
  4. MattLee

    MattLee BANNED

    Joined:
    Aug 26, 2009
    Messages:
    83
    Likes Received:
    0
    Trophy Points:
    56
    Hello,

    You may want to consider that it may be a hardware related issue if you're seeing repeated crashes over a short period of time. I'd recommend to first have your data center or systems administration team perform hardware tests on the server to ensure that you aren't running into problems with hardware soft-failing.

    If the hardware tests pass, it's time to escalate the issue further and contact our support department directly so that they can be provided with remote access to the server and troubleshoot the restarts further.

    Where should I go for support? - cPanel Inc.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. cwalke32477

    cwalke32477 Well-Known Member

    Joined:
    Mar 2, 2010
    Messages:
    94
    Likes Received:
    0
    Trophy Points:
    56
    Location:
    Atlanta, Georgia
    cPanel Access Level:
    Root Administrator
    Last night everything went smooth.
    So the issue didn;t surface again. But I'm keeping close watch on logs and top
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice