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Server does not support the connection encryption type

Discussion in 'E-mail Discussion' started by JamesKemp, Feb 26, 2019.

  1. JamesKemp

    JamesKemp Member

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    Hi,

    I just upgraded to v78.0.12 and Outlook is giving the following error for email accounts:

    Receiving reported error (0x800CCC1A): Your server does not support the connection encryption type you have specified.

    Please let me know how I can restore the previous settings so it doesn't give this error.

    Thank you!
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @JamesKemp


    From which version did you update? It sounds like your outlook is attempting to connect over an SSL connection rather than a TLS one. Such as discussed in the following threads:

    In Outlook server doesn't support the encryption method specified error
    Your server does not support the connection encryption type
     
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