Server does not support the connection encryption type

JamesKemp

Member
Feb 21, 2016
13
0
1
Canada
cPanel Access Level
Root Administrator
Hi,

I just upgraded to v78.0.12 and Outlook is giving the following error for email accounts:

Receiving reported error (0x800CCC1A): Your server does not support the connection encryption type you have specified.

Please let me know how I can restore the previous settings so it doesn't give this error.

Thank you!
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
7,907
625
263
Houston
cPanel Access Level
DataCenter Provider
Hello @JamesKemp


Hi,

I just upgraded to v78.0.12 and Outlook is giving the following error for email accounts:

Receiving reported error (0x800CCC1A): Your server does not support the connection encryption type you have specified.

Please let me know how I can restore the previous settings so it doesn't give this error.

Thank you!
From which version did you update? It sounds like your outlook is attempting to connect over an SSL connection rather than a TLS one. Such as discussed in the following threads:

In Outlook server doesn't support the encryption method specified error
Your server does not support the connection encryption type