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Server domains down, cannot access WHM/Cpanel, Server running?

Discussion in 'General Discussion' started by intrinsic, Jan 21, 2014.

  1. intrinsic

    intrinsic Member

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    Got a client message saying their website is down, I go to check and see the VPS is running fine and I can access FTP but I cannot access WHM on 2087 or 2083.

    I've tried restarting cPanel and services (service cPanel restart) and also rebooted the bare metal server. The sites are still not up and I cannot access cPanel.

    One of our workstations recently was cleared of malware, and I'm unsure if that had to do something with it. Port 2087/2083 is available on LAN but not WAN, and iptables for the VPS is:

    Code:
    # Generated by iptables-save v1.4.7 on Fri Dec 27 10:21:03 2013
    *ptables-save v1.4.7 on Fri Dec 27 10:21:03 2013
    *nat
    :PREROUTING ACCEPT [19:1642]
    :POSTROUTING ACCEPT [533:33346]
    :OUTPUT ACCEPT [533:33346]
    COMMIT
    # Completed on Fri Dec 27 10:21:03 2013
    # Generated by iptables-save v1.4.7 on Fri Dec 27 10:21:03 2013
    *filter
    :INPUT ACCEPT [0:0]
    :FORWARD ACCEPT [0:0]
    :OUTPUT ACCEPT [0:0]
    :acctboth - [0:0]
    :cP-Firewall-1-INPUT - [0:0]
    -A INPUT -j cP-Firewall-1-INPUT
    -A INPUT -j acctboth
    -A FORWARD -j cP-Firewall-1-INPUT
    -A OUTPUT -j acctboth
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 993 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 2078 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 53 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 21 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 2082 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 443 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 2077 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 80 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 26 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 8080 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 143 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 22 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 995 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 110 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 25 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 2086 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 2087 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 2095 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 465 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 2096 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 3306 -j ACCEPT
    -A cP-Firewall-1-INPUT -p tcp -m state --state NEW -m tcp --dport 2083 -j ACCEPT
    -A cP-Firewall-1-INPUT -p udp -m state --state NEW -m udp --dport 53 -j ACCEPT
    COMMIT
    Currently all domains are not functioning and I need to find a solution. The odd thing is, the default cPanel page is view-able when connecting directly to the server's IP via browser. Please help-
     
  2. fabin

    fabin Active Member

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    Sounds like a dns trouble. Are you connecting to whm/cpanel using server hostname ( or a domain name )? Are you able to connect using http://IPADDRESS:2086 or http://IPADDRESS:2082?
     
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  3. intrinsic

    intrinsic Member

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    Both https://IP:2086 and 2082 in secure/non-secure is not working. I tried using hostnames and also IP.

    I do believe this is a named issue, but the output of chkconfig --list | grep named shows:

    named 0:eek:ff 1:eek:ff 2:eek:ff 3:eek:n 4:eek:ff 5:eek:n 6:eek:ff

    Strangely I cannot access /var/log/messages (Permission denied).

    I will be reporting a ticket to cPanel, but if anyone has any ideas, please help. Cheers
     
  4. intrinsic

    intrinsic Member

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  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    Have you tried temporarily disabling your firewall rules to rule that out as the cause of the problem?

    Thank you.
     
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