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Server down after reboot command (post 76 upgrade)

Discussion in 'General Discussion' started by kaplay, Nov 6, 2018.

  1. kaplay

    kaplay Registered

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    Hi,

    At first, sorry about my English.

    I have 2 server and they running cPanel.
    One of them version is 74.0.10 other below 72 I guess 68.xx.xx.

    In 72 and above we can running the "Terminal" so I was try to update my server WHM from 68.xx.xx to 76.0.4. After update, I was rebooted. After reboot system is down anything not working!!

    How can I solve this problem?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @kaplay,

    I've been unable to reproduce any issues when issuing the "reboot" command from the Terminal feature in WHM. Do you know how long it's been since your last reboot? It's unlikely this relates to the upgrade to version 76, and instead relates to an issue with your OS, hardware, or network.

    If your system is not responding to SSH or WHM access attempts, you'll need to contact your system administrator or data center to have them investigate to see why the system isn't booting. Once you're system is back online, feel free to open a support ticket and we can take a closer look to rule out any issues with cPanel & WHM itself. Once it's open, you can post the ticket number here and I'll link this forums thread to it.

    Thank you.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @kaplay,

    Just following-up here. Were you able to get the server back online?

    Thank you.
     
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  4. kaplay

    kaplay Registered

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    Thank you for answers, I solved the problem.

    Just run this command: service cpanel restart
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @kaplay,

    I'm glad to see it worked out. Let us know if you encounter any further issues.

    Thank you.
     
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