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Server down, any update issues?

Discussion in 'General Discussion' started by walidaly, Dec 10, 2006.

  1. walidaly

    walidaly Member

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    My server suddenly stopped responding, is there any update issues for the WHM?
     
  2. HelloAdam

    HelloAdam Well-Known Member

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    Hey,

    Your server stopped responding is nothing cPanel/WHM causes or will cause. Contact your host or datacenter for them to take a look into it. Or hire a Server Management to take care of your server...

    From,
    Adam
     
  3. walidaly

    walidaly Member

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    Great! so I should go for the eastsolid.com ppl !!! I'm checking if someone had some issue with cpanel update why should I expect some cheap ad like yours!
     
  4. HelloAdam

    HelloAdam Well-Known Member

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    Hey,

    Your not being very specific on what your problem is. Their are number of things that could cause a server to stop responding. From bad hardware to software crashing it. Your first post didn't metion anything about your server not responding after a cPanel/WHM (or at least I think thats your question).

    What build are you running cPanel?
    What distro of Linux are you running?

    From,
    Adam
     
  5. joker20

    joker20 Member

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    Im having the same problem provider has not solved the problem yet :confused:
     
  6. Spiral

    Spiral BANNED

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    B/S !!! I have personally seen a great many Cpanel updates wipe out hundreds of servers!

    However, I know of no update currently at this precise moment causing problems like that
    but, the point I am making here is that it is indeed possible and has happened before!

    Now with that said, I would be glad to take a look at your servers, walidaly and joker20,
    as unlike a great many of these so called management companies (in general) who often
    bill you for services they don't even provide (often because they don't know how), I actually
    do know what I'm doing and have been in this field for well over 30 years working professionally
    as both a programmer and unix systems administrator with a primary specialty in network
    computer security.

    For both of you, I won't charge you anything to take a look at your respective servers
    and see what is actually going on. If your problem is something ridiculously simple,
    I'll probably just go ahead and fix it for you with my compliments. If your problem
    is something more complicated, I'll tell you straight off the top what is wrong and
    we can discuss any kind of billing for fixing things at that time.

    (And fyi, "simple" for me includes a lot of things nobody else can fix even after weeks
    of review because chances are I can locate and fix those items in a few seconds too
    as has often been the case many, many, many times before :D )
     
  7. jayh38

    jayh38 Well-Known Member

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    I agree and see this many many times and often fix things free of charge. This is one of the
    reasons I recommend not using cpanel autoupdates. I like to watch a server update and verify that services do work and dynamic pages do load and dns actually does work after an update.

    As much as I like cpanel, you still have to care for the box regardless of the update source. I also agree that many admins do not oversee proper performance as they should, especially after an update. I would be out of a lot of work if that was not true.
     
  8. joker20

    joker20 Member

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    Dear spiral thank you , my server stoped responding 8 hours ago and the first thing i did
    whas to ping at my address which responded and then tried to login ssh but that whas fatal!
    I contacted my provider and they are still looking into the matter :( well my time zone is +2:00 europe ....I tried to ping my adress again but it seems that my server is dead...
    I wish there whas a way to look into it :confused:

    P.s. Sorry for my bad English
     
  9. katmai

    katmai Well-Known Member

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    spose the server is up now right ? :)
     
  10. prowebhoster200

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    Similar problem

    My server just decided to not come back up after rebooted it after update. I can get in shell but WHM, rest is not working. Never had anything like this happen so not super sure of where to begin looking for problem.lol
     
  11. prowebhoster200

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    these are erros got when ran fix script in shell

    File "/usr/local/cpanel/3rdparty/mailman/bin/update", line 789, in ?
    errors = main()
    File "/usr/local/cpanel/3rdparty/mailman/bin/update", line 679, in main
    errors = errors + dolist(listname)
    File "/usr/local/cpanel/3rdparty/mailman/bin/update", line 194, in dolist
    mlist.Lock(0.5)
    File "/usr/local/cpanel/3rdparty/mailman/Mailman/MailList.py", line 161, in Lock
    self.__lock.lock(timeout)
    File "/usr/local/cpanel/3rdparty/mailman/Mailman/LockFile.py", line 243, in lock
    self.__write()
    File "/usr/local/cpanel/3rdparty/mailman/Mailman/LockFile.py", line 422, in __write
    fp = open(self.__tmpfname, 'w')
    IOError: [Errno 30] Read-only file system: '/usr/local/cpanel/3rdparty/mailman/locks/mailman.lock.server.prowebhoster.com.7580.0'
    Traceback (most recent call last):
    File "/usr/local/cpanel/3rdparty/mailman/bin/mailmanctl", line 548, in ?
    main()
    File "/usr/local/cpanel/3rdparty/mailman/bin/mailmanctl", line 390, in main
    lock = acquire_lock(force)
    File "/usr/local/cpanel/3rdparty/mailman/bin/mailmanctl", line 214, in acquire_lock
    lock = acquire_lock_1(force)
    File "/usr/local/cpanel/3rdparty/mailman/bin/mailmanctl", line 199, in acquire_lock_1
    lock.lock(0.1)
    File "/usr/local/cpanel/3rdparty/mailman/Mailman/LockFile.py", line 243, in lock
    self.__write()
    File "/usr/local/cpanel/3rdparty/mailman/Mailman/LockFile.py", line 422, in __write
    fp = open(self.__tmpfname, 'w')
    IOError: [Errno 30] Read-only file system: '/usr/local/cpanel/3rdparty/mailman/locks/master-qrunner.server.prowebhoster.com.7583.1'
    Reparing Nameserver Config....Tue Dec 12 16:20:45 2006 die [DNSLib]: Unable to write: /var/cpanel/CPDNSLib.dat
    Tue Dec 12 16:20:45 2006 die [DNSLib]: at cPScript/DNSLib.pm line 150
    cPScript::DNSLib::find_datafile('cPScript::DNSLib=HASH(0x8a27180)') called at cPScript/DNSLib.pm line 99
    cPScript::DNSLib::init('cPScript::DNSLib=HASH(0x8a27180)') called at cPScript/DNSLib.pm line 63
    cPScript::DNSLib::new() called at /scripts/fixrndc line 33
    [DNSLib]: Unable to write: /var/cpanel/C
     
  12. SoftDux

    SoftDux Well-Known Member

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    Well, first off, if your server fails, my question will be, what did you fo before it failed.

    Then, think about this.
    What is it running on (Linux, MAC, Windows, etc)
    What hardware? (is there RAID, redundant PSU, UPS, etc)
    What Control Panelare you using, and why?
    Do you update the CP often, and if so, which build do you use?
    Do you test somewhere else before you update?
    Do you read the changelogs before you update?

    Now, why did the server stop working? It all relates to the questions above. In many year's using Linux, and even cPanel, I have never seen a server stop responding, unless I mess around, and unless I do something which I haven't tried on a test bench first.

    Do you have backups?
    And can you reinstall a fresh system from Virtuzzo / XEN / OpenVZ? Most providers will allow you todo this from an interface, which you as VPS admin / owner should have access to. Restore to a time which you new worked, restore your client's date, and you're back online :)

    P.S. I'd recommend getting a new VPS provider, if this is the service they provide, and you actually need a managed VPS solution, not a self managed one
     
  13. walidaly

    walidaly Member

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    it was a high load on the server httpd was eating the memory. I didn't know it would affect cpanel!
     
  14. SoftDux

    SoftDux Well-Known Member

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    cPanel does use a lot of RAM, so if you add to that, Forums / Blogs / email filtering / caching / etc, it could bring your server to a hault.....
     
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