Server down, any update issues?

HelloAdam

Well-Known Member
Nov 6, 2005
145
0
166
My server suddenly stopped responding, is there any update issues for the WHM?
Hey,

Your server stopped responding is nothing cPanel/WHM causes or will cause. Contact your host or datacenter for them to take a look into it. Or hire a Server Management to take care of your server...

From,
Adam
 

walidaly

Member
May 1, 2006
7
0
151
Hey,

Your server stopped responding is nothing cPanel/WHM causes or will cause. Contact your host or datacenter for them to take a look into it. Or hire a Server Management to take care of your server...

From,
Adam
Great! so I should go for the eastsolid.com ppl !!! I'm checking if someone had some issue with cpanel update why should I expect some cheap ad like yours!
 

HelloAdam

Well-Known Member
Nov 6, 2005
145
0
166
Hey,

Your not being very specific on what your problem is. Their are number of things that could cause a server to stop responding. From bad hardware to software crashing it. Your first post didn't metion anything about your server not responding after a cPanel/WHM (or at least I think thats your question).

What build are you running cPanel?
What distro of Linux are you running?

From,
Adam
 

Spiral

BANNED
Jun 24, 2005
2,020
8
193
Hey,

Your server stopped responding is nothing cPanel/WHM causes or will cause. Contact your host or datacenter for them to take a look into it. Or hire a Server Management to take care of your server...

From,
Adam
B/S !!! I have personally seen a great many Cpanel updates wipe out hundreds of servers!

However, I know of no update currently at this precise moment causing problems like that
but, the point I am making here is that it is indeed possible and has happened before!

Now with that said, I would be glad to take a look at your servers, walidaly and joker20,
as unlike a great many of these so called management companies (in general) who often
bill you for services they don't even provide (often because they don't know how), I actually
do know what I'm doing and have been in this field for well over 30 years working professionally
as both a programmer and unix systems administrator with a primary specialty in network
computer security.

For both of you, I won't charge you anything to take a look at your respective servers
and see what is actually going on. If your problem is something ridiculously simple,
I'll probably just go ahead and fix it for you with my compliments. If your problem
is something more complicated, I'll tell you straight off the top what is wrong and
we can discuss any kind of billing for fixing things at that time.

(And fyi, "simple" for me includes a lot of things nobody else can fix even after weeks
of review because chances are I can locate and fix those items in a few seconds too
as has often been the case many, many, many times before :D )
 

jayh38

Well-Known Member
Mar 3, 2006
1,213
0
166
B/S !!! I have personally seen a great many Cpanel updates wipe out hundreds of servers!
I agree and see this many many times and often fix things free of charge. This is one of the
reasons I recommend not using cpanel autoupdates. I like to watch a server update and verify that services do work and dynamic pages do load and dns actually does work after an update.

As much as I like cpanel, you still have to care for the box regardless of the update source. I also agree that many admins do not oversee proper performance as they should, especially after an update. I would be out of a lot of work if that was not true.
 

joker20

Member
Apr 14, 2006
6
0
151
B/S !!! I have personally seen a great many Cpanel updates wipe out hundreds of servers!

However, I know of no update currently at this precise moment causing problems like that
but, the point I am making here is that it is indeed possible and has happened before!

Now with that said, I would be glad to take a look at your servers, walidaly and joker20,
as unlike a great many of these so called management companies (in general) who often
bill you for services they don't even provide (often because they don't know how), I actually
do know what I'm doing and have been in this field for well over 30 years working professionally
as both a programmer and unix systems administrator with a primary specialty in network
computer security.

For both of you, I won't charge you anything to take a look at your respective servers
and see what is actually going on. If your problem is something ridiculously simple,
I'll probably just go ahead and fix it for you with my compliments. If your problem
is something more complicated, I'll tell you straight off the top what is wrong and
we can discuss any kind of billing for fixing things at that time.

(And fyi, "simple" for me includes a lot of things nobody else can fix even after weeks
of review because chances are I can locate and fix those items in a few seconds too
as has often been the case many, many, many times before :D )
Dear spiral thank you , my server stoped responding 8 hours ago and the first thing i did
whas to ping at my address which responded and then tried to login ssh but that whas fatal!
I contacted my provider and they are still looking into the matter :( well my time zone is +2:00 europe ....I tried to ping my adress again but it seems that my server is dead...
I wish there whas a way to look into it :confused:

P.s. Sorry for my bad English
 
Dec 12, 2006
5
0
151
Similar problem

My server just decided to not come back up after rebooted it after update. I can get in shell but WHM, rest is not working. Never had anything like this happen so not super sure of where to begin looking for problem.lol
 
Dec 12, 2006
5
0
151
these are erros got when ran fix script in shell

File "/usr/local/cpanel/3rdparty/mailman/bin/update", line 789, in ?
errors = main()
File "/usr/local/cpanel/3rdparty/mailman/bin/update", line 679, in main
errors = errors + dolist(listname)
File "/usr/local/cpanel/3rdparty/mailman/bin/update", line 194, in dolist
mlist.Lock(0.5)
File "/usr/local/cpanel/3rdparty/mailman/Mailman/MailList.py", line 161, in Lock
self.__lock.lock(timeout)
File "/usr/local/cpanel/3rdparty/mailman/Mailman/LockFile.py", line 243, in lock
self.__write()
File "/usr/local/cpanel/3rdparty/mailman/Mailman/LockFile.py", line 422, in __write
fp = open(self.__tmpfname, 'w')
IOError: [Errno 30] Read-only file system: '/usr/local/cpanel/3rdparty/mailman/locks/mailman.lock.server.prowebhoster.com.7580.0'
Traceback (most recent call last):
File "/usr/local/cpanel/3rdparty/mailman/bin/mailmanctl", line 548, in ?
main()
File "/usr/local/cpanel/3rdparty/mailman/bin/mailmanctl", line 390, in main
lock = acquire_lock(force)
File "/usr/local/cpanel/3rdparty/mailman/bin/mailmanctl", line 214, in acquire_lock
lock = acquire_lock_1(force)
File "/usr/local/cpanel/3rdparty/mailman/bin/mailmanctl", line 199, in acquire_lock_1
lock.lock(0.1)
File "/usr/local/cpanel/3rdparty/mailman/Mailman/LockFile.py", line 243, in lock
self.__write()
File "/usr/local/cpanel/3rdparty/mailman/Mailman/LockFile.py", line 422, in __write
fp = open(self.__tmpfname, 'w')
IOError: [Errno 30] Read-only file system: '/usr/local/cpanel/3rdparty/mailman/locks/master-qrunner.server.prowebhoster.com.7583.1'
Reparing Nameserver Config....Tue Dec 12 16:20:45 2006 die [DNSLib]: Unable to write: /var/cpanel/CPDNSLib.dat
Tue Dec 12 16:20:45 2006 die [DNSLib]: at cPScript/DNSLib.pm line 150
cPScript::DNSLib::find_datafile('cPScript::DNSLib=HASH(0x8a27180)') called at cPScript/DNSLib.pm line 99
cPScript::DNSLib::init('cPScript::DNSLib=HASH(0x8a27180)') called at cPScript/DNSLib.pm line 63
cPScript::DNSLib::new() called at /scripts/fixrndc line 33
[DNSLib]: Unable to write: /var/cpanel/C
 

SoftDux

Well-Known Member
May 27, 2006
1,024
5
168
Johannesburg, South Africa
cPanel Access Level
Root Administrator
Well, first off, if your server fails, my question will be, what did you fo before it failed.

Then, think about this.
What is it running on (Linux, MAC, Windows, etc)
What hardware? (is there RAID, redundant PSU, UPS, etc)
What Control Panelare you using, and why?
Do you update the CP often, and if so, which build do you use?
Do you test somewhere else before you update?
Do you read the changelogs before you update?

Now, why did the server stop working? It all relates to the questions above. In many year's using Linux, and even cPanel, I have never seen a server stop responding, unless I mess around, and unless I do something which I haven't tried on a test bench first.

Do you have backups?
And can you reinstall a fresh system from Virtuzzo / XEN / OpenVZ? Most providers will allow you todo this from an interface, which you as VPS admin / owner should have access to. Restore to a time which you new worked, restore your client's date, and you're back online :)

P.S. I'd recommend getting a new VPS provider, if this is the service they provide, and you actually need a managed VPS solution, not a self managed one
 

walidaly

Member
May 1, 2006
7
0
151
Well, first off, if your server fails, my question will be, what did you fo before it failed.

Then, think about this.
What is it running on (Linux, MAC, Windows, etc)
What hardware? (is there RAID, redundant PSU, UPS, etc)
What Control Panelare you using, and why?
Do you update the CP often, and if so, which build do you use?
Do you test somewhere else before you update?
Do you read the changelogs before you update?

Now, why did the server stop working? It all relates to the questions above. In many year's using Linux, and even cPanel, I have never seen a server stop responding, unless I mess around, and unless I do something which I haven't tried on a test bench first.

Do you have backups?
And can you reinstall a fresh system from Virtuzzo / XEN / OpenVZ? Most providers will allow you todo this from an interface, which you as VPS admin / owner should have access to. Restore to a time which you new worked, restore your client's date, and you're back online :)

P.S. I'd recommend getting a new VPS provider, if this is the service they provide, and you actually need a managed VPS solution, not a self managed one
it was a high load on the server httpd was eating the memory. I didn't know it would affect cpanel!